Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Accomplishments
Timeline
Generic

STEPHANIE BOSTON

Frisco,TX

Summary

Accomplished and creative HR Leader possessing multifaceted experience with proven ability as results-oriented, strategic business partner, adept at forging key relationships with leaders, partners, vendors and clients through collaboration and support.

Overview

30
30
years of professional experience

Work History

Sr. Human Resources Business Partner

RealPage
Richardson, TX
03.2018 - Current
  • Recognized as key strategic partner for Product Management & Software engineering teams company for a multinational SaaS, supporting over 1000 pp worldwide
  • Championed major change initiatives, include SAFe transformation, assisting senior leaders with change management, organization restructuring and driving communication
  • Aligned with Sr. Leaders to restructure business units, to focus on organizational strategy and drive efficiencies that resulted in 2 + million in savings
  • Partnered with Leaders and subject matter experts to create multiple career ladders within engineering division, including new paths for SAFe, and led communication to drive employee engagement and performance
  • Support all levels of management from SVP down, by providing expert advice and counsel on employee relations, employee development and succession planning to align with strategic goals
  • Drive HR initiatives that include employee engagement, succession planning, onboarding, talent development and leadership training
  • Assisted with acquisition support, including integration of acquisition post closing

Director Human Resources

Texas Back Institute
Plano, TX
01.2010 - 03.2018
  • Promoted from Senior HR Manager for consistently demonstrating extraordinary aptitude in establishing and maintaining strong cooperative working relationships with employees / physicians / management / vendors
  • Transformed annual review process to quarterly coaching using competency tool and productivity metrics for effective feedback for all positions within company
  • Continued refinement of Health & Wellness plan to increase engagement from 45%-63% using innovative low cost program ideas; implemented health screening metrics, accountability and rewards, and more
  • Successfully negotiated vendor contracts to ensure cost effective services in payroll systems, benefit management and wellness programs, resulting in 10% decrease in benefit costs for 2017
  • Designed and revamped hiring process, including highly effective reference check system and improved onboarding and Orientation process
  • Researched and negotiated new payroll system with effective implementation, saving 10% on costs with improved efficiencies and enhanced HR and payroll effectiveness
  • Executed online HIPAA training to improve efficiency and reach of training and comply with legal requirements that ensured 100% participation and completion
  • Partnered with Operations to identify opportunities to enhance organizational and leadership performance, including creation of productivity metrics
  • On-boarded new physicians from acquisitions, including their existing staff and consolidated benefit plans including retirement plans, ensuring legal compliance and effective employee communication

Senior Human Resources Manager

Texas Back Institute
Plano, TX
01.2007 - 01.2010
  • Collaborated with leadership to enhance company culture by creating customer service standards, led ongoing customer service initiatives that included design and roll-out of training classes, and created an employee recognition program to reward preferred behaviors
  • Created effective Performance Management tool to reflect customer service standards & job performance
  • Designed and implemented highly successful Health & Wellness Initiative with no budget which resulted in less than 1% increase in premiums over first two years of program, considerable employee satisfaction, and is still ongoing
  • Partnered with management to create career ladders & salary grades for effective compensation program
  • Created Sales Incentive program to help with attraction and retention of sales team

Customer & Employee Relations Manager

Texas Back Institute
Dallas, TX
09.2005 - 01.2007
  • Effectively separated from Professional Employer Organization (PEO) and brought all HR Functions in-house, saving $300k in costs
  • Built HR Department creating processes, forms, policies, handbook, performance management, employee relations as well as lead and managed benefit and compensation management
  • Produced company newsletter and created committee of volunteers to maintain production
  • Created company "fun" events that transformed into annual traditions, appreciated by employees, ownership and management and planned various ad hoc events

Sales Manager

Westin Stonebriar Resort, Starwood Hotels
Frisco, Texas
06.2003 - 06.2005
  • Maintained strong customer relations through ongoing account management, which resulted in regional recognition of Most Referrals in South West Region for referring business to sister properties 2005
  • Successfully increased revenue from Northeast territory by 150% over 2003 and 89% over 2004 through strong relationship building skills
  • Collaborated closely with fellow team members and operations to guarantee guest satisfaction

Sales Manager

Omni Hotels: Omni Mandalay and Omni Dallas Park West
Dallas, TX
01.2000 - 07.2003
  • Increased market share 13% over prior year 2001 through cultivation of customer relations
  • Demonstrated creative negotiation skills to overcome the economic downturn that resulted from 9/11
  • Worked closely with industry partners to increase revenue by utilizing more creative selling strategies Hyatt Hotels: Hyatt DFW and Hyatt New Orleans

Sales Manager

Hyatt Hotels
Hyatt DFW And Hyatt New Orleans, LA
03.1998 - 11.1999
  • Head-hunted by Hyatt Hotels and relocated from Toronto, Canada to Hyatt DFW for Sales Mgmt training
  • Promoted to Sales Manager at Hyatt New Orleans after three months training and exceeded sales quota by 103% in first year, successfully adapting to new city, environment and culture
  • Learned to develop market by maintaining extensive client base through prospecting and regular correspondance

Groups Sales Coordinator

SkyDome Hotel
Toronto, Ontario
01.1996 - 03.1998
  • Expanded position from Coordinator, into actively "selling" role with quota and market, and was recognized as "Sales Person of The Month", country-wide, in October 1997
  • Coordinated and planned client events, familiarization tours and special projects
  • Developed and implemented programs to improve guest satisfaction

Front Desk Agent

Royal York Hotel
09.1994 - 12.1995
  • Excelled in ability and resourcefulness in fulfilling service requests by hotel guests
  • Directly responsible to create programs to improve guest satisfaction through "Service Plus" Committee
  • Expanded role to encompass cross-training on all "Front of House" positions, including tour and travel desk, Concierge Floor, front desk, and VIP Check in for larger or VIP Groups

Education

MBA - Masters in Business Administration

University of Texas
Dallas, Texas
2016

Bachelor of Arts - Honors BA, English

McMaster University
Hamilton, Ontario, Canada

Skills

  • Executive MBA Graduate
  • Dual American/Canadian Citizen
  • Servant Leader
  • Customer Service Expert,
  • Committed to Success
  • Team Oriented
  • Highly Flexible & Adaptable
  • Passionate Problem Solver

Affiliations

Professional in Human Resources (PHR) & SHRM-CP PROFESSIONAL AFFILIATION Society of Human Resources Management Dallas Fort Worth Healthcare Human Resources Association

Additional Information

  • PERSONAL ACHIEVEMENTS , Second Degree Black Belt in Taekwondo, 2016 First Degree Black Belt in Taekwondo, 2014 Travelled extensively including Africa, Asia, Europe, Mexico, Caribbean, Canada

Accomplishments

Second Degree Black Belt, Taekwondo, 2017

First Degree Black Belt, Taekwondo, 2014

Travelled Extensively including Africa, Asia, Europe, Mexico, Caribbean, Canada

Timeline

Sr. Human Resources Business Partner

RealPage
03.2018 - Current

Director Human Resources

Texas Back Institute
01.2010 - 03.2018

Senior Human Resources Manager

Texas Back Institute
01.2007 - 01.2010

Customer & Employee Relations Manager

Texas Back Institute
09.2005 - 01.2007

Sales Manager

Westin Stonebriar Resort, Starwood Hotels
06.2003 - 06.2005

Sales Manager

Omni Hotels: Omni Mandalay and Omni Dallas Park West
01.2000 - 07.2003

Sales Manager

Hyatt Hotels
03.1998 - 11.1999

Groups Sales Coordinator

SkyDome Hotel
01.1996 - 03.1998

Front Desk Agent

Royal York Hotel
09.1994 - 12.1995

MBA - Masters in Business Administration

University of Texas

Bachelor of Arts - Honors BA, English

McMaster University

Similar Profiles

CREATE PROFILE
STEPHANIE BOSTON