PATRICIA BOYLE
Nashua
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
5
5
years of professional experience
Work History
Recovery Support Worker
The Process Recovery Center
08.2023 - 04.2024
- Advocated on behalf of clients when necessary, ensuring access to essential services and assistance required for sustained progress in their recovery journey.
- Provided crisis intervention when necessary, effectively deescalating situations and connecting clients with appropriate resources.
- Facilitated smooth transitions between levels of care within the treatment continuum by maintaining open communication lines among providers involved in each client''s case coordination efforts.
- Served as a positive role model for healthy living practices by maintaining a professional demeanor and exemplifying self-care habits essential for long-term recovery success.
- Promoted an environment of mutual respect and empathy within group sessions, creating a safe space conducive to honest sharing and personal growth among participants engaged in recovery support activities.
- Offered guidance on community resources available to clients, including housing options, employment opportunities, educational programs, or additional treatment services as needed.
- Protected client confidentiality at all times by adhering strictly to HIPAA regulations governing privacy standards within behavioral health care settings.
- Assisted clients in identifying personal goals for recovery and developing actionable plans to achieve them.
- Conducted regular assessments of client progress, adjusting recovery plans as needed to maximize success in meeting their goals.
- Connected clients with peer support networks to further enhance social connections conducive to maintaining sobriety in the long term.
- Implemented motivational interviewing techniques to encourage active engagement in the recovery process by helping clients identify barriers or obstacles hindering progress toward their goals.
- Led skill-building groups focused on coping strategies, stress management, and relapse prevention techniques tailored to meet client needs.
- Developed strong rapport with clients, fostering trust and open communication to facilitate progress in their recovery journey.
- Collaborated with multidisciplinary teams of healthcare professionals to ensure comprehensive support for clients during their recovery process.
- Documented case management activity for accurate, reliable records.
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
Behavioral Health Technician
GateHouse Treatment
12.2022 - 08.2023
- Built and maintain positive staff relationships to promote teamwork and better serve clients
- Complete documentation for every incident and forward to correct personnel for review
- Facilitate groups on the skills needed to maintain long-term sobriety
- Advocate concerns from clients and about treatment, housing and other services offered
- Work closely with the Director of Operations to observe urine drug screen process and ensure proper documentation
- Help assist with Against Clinical Advice discharging in collaboration with the Clinical and Operations department
- Observe the safety of client housing
- Ensure client safety during transport
- Maintain strong boundaries with clients.
Customer Service Representative
Early Enterprises
10.2022 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Documented and detailed calls and complaints using call center's CRM database
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Placed outbound customer service or customer satisfaction calls to follow up on issues
- Attended telephone skills and program information training sessions to boost aptitude.
Night Auditor
Fireside Inn And Suites
08.2020 - 01.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies
- Oversaw night auditing of daily room occupancy and hotel revenue
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors
- Generated and printed daily financial reports to track hotel performance
- Looked over pending check-ins and payment processes to complete closing procedures
- Kept accounts in balance and ran daily reports to verify totals
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Clinical Coordinator
Groups Recover Together
01.2019 - 11.2019
- Coordinated, monitored, assigned, and documented patient and clinical care activities
- Prepared all intake paperwork for new clients and clinic therapists
- Organized group schedules and necessary daily paperwork for each group
- Checked in clients for meetings and processed payments/entered insurance information into database
- Administered and supervised UAs for all clients upon arrival and record results
- Prepared Suboxone prescriptions for doctor's review and signatures
- Phoned in all prescriptions to client's appropriate pharmacy if necessary
- Mentored new clinical staff members for proper onboarding and orientation processes
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
Education
Certified Gemologist - Gemology
Gemological Institute of America
Skills
- Therapeutic Communication
- Behavioral Control
- Operational Standards
- Patient Intervention
- Admissions Intake
- Group Facilitation
- Charting and Clinical Documentation
- HIPAA Requirements
- Conflict de-escalation
- Case Documentation
- Client Advocacy
- Professional boundaries
Accomplishments
Certified Recovery Coach
Timeline
Recovery Support Worker
The Process Recovery Center
08.2023 - 04.2024
Behavioral Health Technician
GateHouse Treatment
12.2022 - 08.2023
Customer Service Representative
Early Enterprises
10.2022 - 12.2022
Night Auditor
Fireside Inn And Suites
08.2020 - 01.2021
Clinical Coordinator
Groups Recover Together
01.2019 - 11.2019
Certified Gemologist - Gemology
Gemological Institute of America
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