Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

PATRICIA BRADSHAW

Giddings,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance. Familiar with medical and clinical terminology coupled with proficiency in MS Office.

Overview

13
13
years of professional experience

Work History

Patient Services Coordinator II

Texas Oncology
Bastrop, TX
01.2023 - Current
  • Adhere to HIPAA regulations when handling confidential patient information.
  • Update patient demographic information as needed in ATHENA IDX system.
  • Verify insurance eligibility and is uploaded correctly with correct fsc.
  • Assist with scheduling appointments for patients. Communicate with PSR to make sure patient gets scheduled accordingly. Notify of missed, cancelled, or rescheduled appointments.
  • Compiled information from patients and caregivers or family members to identify care concerns.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Perform data entry into electronic health record system.
  • Oversee patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Answered questions from patients, and direct them to the correct clinic personnel as appropriate
  • Greet patients and visitors in a friendly and professional manner.
  • Ensure all insurance cards are updated scanned and verified
  • Facilitated communication between clinical staff members to ensure continuity of care.
  • Ensure all patient forms were completed properly before submitting them for processing.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system. Check in patients
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Collect patient co-pays. Review all forms and documents before scanning in patient chart.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Cultivate positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Collaborate with clinical and administrative staff to meet patient needs.
  • Receive patient inquiries or complaints and directed to appropriate medical staff members.

Informational Clerk

St. Mark's Hospital
La Grange, TX
10.2021 - 01.2023
  • Answered phones in a courteous manner while providing excellent customer service.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Performed data entry tasks to update customer accounts records.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Organized and maintained filing systems for confidential documents.
  • Processed patient lab and x-ray orders promptly and accurately.
  • Utilized computer software programs to create reports, labels, forms.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Insurance verifications
  • Scheduled Appointments
  • Covid screening

Home Health CNA

Girling Home Health
Austin, TX
01.2011 - 01.2023
  • Assisted patients with daily living activities, such as bathing, dressing, grooming and toileting.
  • Transported patients to doctor appointments or other destinations when needed.
  • Monitored vital signs such as pulse rate, temperature, respiration rate and blood pressure.
  • Kept updated documentation of client progress notes in an organized manner.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Assisted residents in preparing for activities and social programs.
  • Documented activities and recorded information in EMR system.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Scheduled patient appointments
  • Coordination of care between providers

Medical Assistant

St. Mark's Orthopedic Clinic
La Grange, TX
09.2020 - 10.2021
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Scheduled appointments for patients via phone and in person.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Incorporated outside records into charts and EHR.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.

Emergency Room Registration Clerk

St. Mark's Medical Center
La Grange, TX
01.2020 - 09.2020
  • Assisted in processing paperwork related to emergency room admissions including consent forms, release of information forms.
  • Verified insurance benefits prior to patient admission to ensure coverage for services rendered.
  • Processed insurance verification forms for new and existing patients to determine eligibility for services.
  • Entered data into electronic medical records system to ensure accuracy of patient information.
  • Maintained confidentiality of all protected health information according to HIPAA regulations.
  • Informed patients of their rights and responsibilities regarding healthcare services.
  • Answered incoming calls from patients seeking assistance with registration or billing inquiries.
  • Collected payments from patients at time of service or arranged payment plans when appropriate.
  • Generated accurate invoices based on services provided during an ER visit.
  • Ensured that all required paperwork was completed prior to patient discharge from the ER.
  • Utilized knowledge of ICD-10 codes to properly code each visit accurately.
  • Greeted patients and visitors, verified patient information, and collected copays.
  • Facilitated communication between the Emergency Room staff and the Registration Department when necessary.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Communicated with patients with compassion while keeping medical information private.

Education

Phlebotomy

Northwest Phlebotomy
San Antonio, TX
03-2022

REGISTERED DENTAL ASSISTANT

DENTAL ASSISTING OPTIONS
La Grange, TX
06-2018

CERTIFIED NURSING ASSISTANT

CERTIFIED NURSING ASSISTANT
Wharton, TX
03-2016

High School Diploma -

Brenham High School
Brenham, TX
05-1993

Skills

  • Insurance Verification
  • Strong Organization
  • Patient Registration
  • Appointment Scheduling
  • Customer Service
  • Multitasking and Organization
  • Problem-Solving
  • HIPAA Compliance
  • Team Leadership
  • Information Collection
  • Medical Terminology
  • Phone and Email Etiquette
  • EMR
  • Eligibility Determination
  • EMR Updating
  • ATHENA IDX
  • G2
  • Teams
  • Microsoft Office
  • Team Collaboration

Accomplishments

  • TXO I have received 2 Raves from patients

References

References available upon request.

Timeline

Patient Services Coordinator II

Texas Oncology
01.2023 - Current

Informational Clerk

St. Mark's Hospital
10.2021 - 01.2023

Medical Assistant

St. Mark's Orthopedic Clinic
09.2020 - 10.2021

Emergency Room Registration Clerk

St. Mark's Medical Center
01.2020 - 09.2020

Home Health CNA

Girling Home Health
01.2011 - 01.2023

Phlebotomy

Northwest Phlebotomy

REGISTERED DENTAL ASSISTANT

DENTAL ASSISTING OPTIONS

CERTIFIED NURSING ASSISTANT

CERTIFIED NURSING ASSISTANT

High School Diploma -

Brenham High School

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