Patricia Marie Brady
Kirkland,WA
Summary
Results-driven and customer-centric professional with a diverse background in sales, counseling, and wellness, committed to delivering exceptional service in community-focused environments. Demonstrates a proven ability to manage complex customer interactions, resolve issues with professionalism, and enhance consumer experiences through effective communication and problem-solving skills. Adept at fostering an inclusive and welcoming atmosphere, aligned with the mission of Holmquist Hazelnut Orchards, while promoting high-quality products. Eager to contribute to a dynamic team at farmers markets in the greater Seattle area, ensuring operational excellence and outstanding customer satisfaction.
Overview
8
8
years of professional experience
Work History
Talent Acquisition Associate
Avenica
05.2024 - 08.2024
- Assist the Talent Engagement & Talent Solutions team in sourcing and engaging with early-career candidates through various channels, including university partnerships, job boards, social media, and networking events
- Coordinate candidate communications, including emails, calls, and meetings, to ensure timely and effective engagement throughout the recruitment process, ensuring a positive experience
- Assist in creating and distributing marketing materials to attract candidates, including job postings, social media content, and email campaigns, demonstrating strong organizational and multitasking abilities
- Maintain candidate data and records in the applicant tracking system, ensuring accuracy and completeness at all times
- Support the scheduling of candidate interviews, assessments, and meetings with clients, providing logistical assistance and coordination as needed, showcasing problem-solving skills and attention to detail
- Monitor candidate inquiries and provide timely responses or escalation to the appropriate team members as necessary
- Collaborate with the Talent Engagement and Client Solutions team to ensure seamless communication and coordination of candidate activities
- Participate in team meetings, brainstorming sessions, and collaborative projects to contribute ideas and insights for improving candidate engagement and recruitment processes
- Stay informed about industry trends, market dynamics, and best practices in candidate engagement and recruitment coordination
Resource Specialist
Global Healthcare IT
08.2022 - 03.2024
- Spearheaded recruiting strategies to target and place candidates for Healthcare (clinical), Technical (IT), and Executive (Directors, VP's, CXO, Advisors, etc.) across multiple sites nationally and in Canada
- Managed full recruitment life cycle from sourcing to offer negotiation, consistently exceeding sales metrics and maintaining exceptional customer service
- Provided high-level administrative support to company executives, demonstrating exceptional organizational and communication skills, along with time sensitive problem solving skills
- Leveraged LinkedIn, Indeed, and Monster for candidate sourcing and utilized Bullhorn as the applicant tracking system
- Established and maintained strong, positive relationships with candidates and contractors, ensuring high retention rates and contract extensions, along with high retention rates and satisfaction
- Managed high volumes of inquiries and issues during contract engagements, resolving promptly and proactively
- Assisted in candidate interviews to assess skill set and cultural fit, contributing to successful, quality placements
- Ensured compliance with federal, state, and local laws and regulations related to business practices
- Ranked highest revenue producing Recruiter in February 2023
Recruiter
Superlanet
09.2021 - 08.2022
- Recruited for IT resources for healthcare organizations using both active and passive recruiting techniques
- Managed contractor relationships throughout temporary engagements, facilitating seamless transitions and ensuring client satisfaction
- Provided training to incoming recruiters on CRM systems and confidentiality practices, highlighting leadership skills and commitment to team development
- Utilized Zoho Recruit, LinkedIn Recruiter, and Microsoft Teams for recruitment activities
- Ranked the highest producing Recruiter in reach outs averaging ~250 reach outs per week
Search Consultant
Whalls Group
04.2021 - 09.2021
- Conducted full-cycle recruitment with a primary focus on manufacturing and criminal justice fields
- Screened and sourced candidates, acting as a liaison between clients and candidates
- Utilized Indeed, Call Logic, and Crelate for candidate sourcing and tracking
Customer Experience Specialist
Your Superfoods, Inc
01.2020 - 12.2020
- Provide product knowledge and recommendations to prospective shoppers in the health and wellness plant based sector
- Act as subject matter experts on customer policy, procedures, and terms of service ensuring an engaged, positive shopping experience
- Managed customer inquiries and requests via various communication channels, demonstrating strong customer service skills, ability to handle high-pressure situations and provide quality engagement
- Answer/action daily service tickets or requests via phone, email, chat and social media
- Assist customers with the management of orders, accounts, subscriptions, loyalty programs and promotions to ensure positive, quality shopping experience
- Monitor and manage third party alerts, disputes, buyer messages, customer reviews and comments
- Process orders potentially deemed high risk or fraudulent
- Experience with cross-functional collaboration tools such as Slack, Trello, Basecamp, etc
- Trained in the following systems: Zendesk, Shopify, Loyalty Lion, and Yotpo
- Ranked the highest producing team member hired in quarter one
Dietary Technician
Center for Discovery South Bay
07.2019 - 01.2020
- Purchase all grocery items for the facility, considering variety, special diets, and food safety for clients
- Uphold proper sanitation requirements of the kitchen
- Analyze food service providers to ensure quality products at cost effective prices
- Monitor client consumption and assist clients in portioning of appropriate exchange patterns
- Cooking and baking with clients as therapeutically recommended by Dietitian
- Participating in restaurant experiences and exposure prevention response snacks for clients with eating disorders
- Enforce dietary program and advise clients on food choices for clients to transition into intuitive eating behaviors
- Conduct nutritional support groups that include: Nutrition in the News, Intuitive Eating Principles, and Kitchen Skills
- ServSafe Food Handlers Certification obtained
Youth Development Teacher/Camp Leader
Dan McKinley YMCA, La Jolla
05.2016 - 07.2019
- Lead youth children ages 5-8 in programs based upon science and art led activities, community based youth games to help assist in developing interpersonal community skills, and in healthy snacks for healthy, optimal nutritional development
- Plan and execute snack meal plans for children based on a budget of $0.50/per serving
- Coach and assist future Youth Development Teachers as to how to lead youth groups
- Worked in tandem with parents, educators, and specialists to ensure comprehensive care for children with special needs
- Provided personalized one-on-one support for children with autism and intellectual disabilities, implementing tailored strategies to enhance learning and development, and fostering inclusive environments
- CPR/First Aid Certifications obtained
Education Assistant
American Red Cross, W.I.C. Foundation
09.2017 - 05.2018
- Develop children's nutritional protocol for twenty six week Achieve Wellness WIC Foundation Program located in Spring Valley, CA
- Train and mentor other education interns as to how to lead nutrition games for ages 0-8
- Communicate with American Red Cross WIC Foundation parents and youth
Education
B.S. - Foods & Nutrition
San Diego State University
Skills
- Customer Engagement Strategy
- Project Management
- Yoga Instruction Certification
- Skilled in Contract Negotiation
- New Hire Integration Support
- Applicant Tracking System Expertise
- Behavioral interviewing
- Skilled in Reference Assessment
- Recruitment Promotion Strategies
- Evidence-Based Decision Making
- Digital Recruitment Strategies
- Interview Logistics Management
- Strategic Recruitment Planning
- Coordinated Client Contract Management
- Administration of Collective Bargaining Agreements
- Cross-Border Recruitment Strategies
- Standard Operating Procedure Training
- Employment Authorization Management
- Market Trend Analysis
- Candidate Evaluation
- Prospective Client Outreach
References
Letters of recommendation, work samples, and references available upon request.
Timeline
Talent Acquisition Associate
Avenica
05.2024 - 08.2024
Resource Specialist
Global Healthcare IT
08.2022 - 03.2024
Recruiter
Superlanet
09.2021 - 08.2022
Search Consultant
Whalls Group
04.2021 - 09.2021
Customer Experience Specialist
Your Superfoods, Inc
01.2020 - 12.2020
Dietary Technician
Center for Discovery South Bay
07.2019 - 01.2020
Education Assistant
American Red Cross, W.I.C. Foundation
09.2017 - 05.2018
Youth Development Teacher/Camp Leader
Dan McKinley YMCA, La Jolla
05.2016 - 07.2019
B.S. - Foods & Nutrition
San Diego State University
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