Patricia Brawley

• Transport the general public
• Compliant with DOT regulations
• Work various schedules
• Maintain professionalism and safety to destinations.

• Delivered mail to proper locations.
• Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
• Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
• Observed traffic and safety regulations for safe transport and delivery of mail.
• Adhered to strict postal regulations while handling sensitive materials, maintaining confidentiality and trustworthiness at all times.

• Verified tax information for accuracy
• Keyed information from images in a high-volume, fast-paced production.
• Increased data accuracy by diligently inputting and verifying information from various sources.
• Followed data entry protocols, rules and regulations.

• Worked in a warehouse, moving multiple metal to proper locations using a forklift
• Recycled aluminum to meltdown for other use.
• Adhered strictly to OSHA regulations for safe forklift operation, minimizing the risk of accidents and promoting a secure work environment.
• Contributed to sustainability efforts by properly disposing of damaged or expired products in compliance with company policies as well as local regulations.
• Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.

• Assist clients with mortgage qualification
• Submitted applications to several institutions
• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
• Provided exceptional customer service throughout the entire mortgage process, resulting in repeat business and client referrals.
• Enhanced client satisfaction by providing personalized mortgage consultations and addressing their individual needs.

Supervised over 30+ drivers to make sure they were DOT compliant

• Rerouted buses when necessary because of traffic concerns
• Made sure passengers arrived to destinations safely.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Maintained compliance with company policies, objectives, and communication goals.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.

• Transport passengers from parking area to job locations
• Performed duties with professionalism and safety.
• Completed pre- and post-trip bus inspections for safe passenger transportation.
• Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
• Performed bus driving duties while keeping student safety in mind to maintain good safety record.

• Monitor quality control
• Enforce policies and laws of food and drug administration
• Ensure proper building and maintenance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
• Maintained professional, organized, and safe environment for employees and patrons.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Accomplished multiple tasks within established timeframes.

• Make daily and nightly deposits
• Keep record of daily deposits in Microsoft Excel spreadsheet
• Conduct interviews for potential employees.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Controlled costs to keep business operating within budget and increase profits.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.

Maintained safety, controlled stock and check point surveillance

• Supervised all on-duty cashiers
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Completed opening and closing of banking procedures.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Worked with security staff and law enforcement on shoplifting and vandalism response.
• Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.

• Count daily sales and make deposits
• Knowledgeable of store loss prevention
• Marked-down clearance items and relocated merchandise to proper store areas.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Handled customers' discrepancies in compliance with company policy

• Performed exceptional customer service skills
• Set floor plan according to monthly directive.

• Professional customer service for refunds, complaints and price discrepancies
• Balance cash register at end of shift, check point surveillance, controlled stock, and made nightly deposits
• Supervised all on-duty cashiers

Collaborated with upper management to improve customer service processes and support structures company-wide.

• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Took ownership of customer issues and followed problems through to resolution.
• Assisted in organizing and overseeing assignments to drive operational excellence.