Patricia Breister
Manager
Fond Du Lac,WI
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
RSC Manager
Spectrum
Fond Du Lac, WI
11.2016 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Cross-trained existing employees to maximize team agility and performance.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Recruited and hired top performers to add talent and value to department.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maintained professional, organized and safe environment for employees and patrons.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
RSC Supervisor
Spectrum
Fond Du Lac, WI
04.2014 - 11.2016
Billing Supervisor
Spectrum
Fond Du Lac, WI
01.2005 - 04.2014
- Reviewed documentation for compliance with requirements and accuracy of information.
- Performed account reconciliations and resolved variances.
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Interceded between employees during arguments and diffused tense situations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Kept high average of performance evaluations.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Supervised Number administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Sales Lead
Spectrum
Fond Du Lac, WI
01.2003 - 01.2005
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Serviced accounts on regular basis to propose new products or services and maximize revenue.
- Increased sales and customer satisfaction through personalized servicing.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Identified and analyzed key competitors and related products.
- Reported sales data to upper management for review.
- Monitored sales team performance and provided constructive feedback.
- Led sales team to exceed quarterly sales goals.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Kept detailed track of sales and customer information in company system.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Trained, coached and mentored new sales associates for maximum performance.
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
Billing Representative
Spectrum
Fond Du Lac, WI
04.2002 - 01.2003
- Assessed accounts for payment status and reached out to customers.
- Reviewed and solved account and billing discrepancies.
- Received incoming information and entered into database system.
- Performed quality assurance evaluations of processes and previous bills.
- Coordinated with intermediate parties to obtain payments and resolve issues.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
Hotel Manager
Blue Harbour
Fond Du Lac, WI
01.2000 - 03.2002
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
- Provided services efficiently and with high level of accuracy.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Improved operations through consistent hard work and dedication.
Education
Business Administration And Management
UW Fond Du Lac
Fond Du Lac, WI 08.2000 - 03.2001
High School Diploma -
LP Goodrich
Fond Du Lac, WI 08.1996 - 06.1999
Business Management
Marian College
Fond Du Lac, WI 08.1998 - 06.1999
Skills
Strategic planning
Staff Management
Policies and procedures
Sales and marketing
Verbal and written communication
Business administration
Business planning
Mathematical calculations
Improvement initiatives
Key Performance Indicators
Business Development
Budgeting
Schedule optimization
Negotiation
Project Management
Coaching and mentoring
Operations management
Timeline
RSC Manager
Spectrum
11.2016 - Current
RSC Supervisor
Spectrum
04.2014 - 11.2016
Billing Supervisor
Spectrum
01.2005 - 04.2014
Sales Lead
Spectrum
01.2003 - 01.2005
Billing Representative
Spectrum
04.2002 - 01.2003
Business Administration And Management
UW Fond Du Lac
08.2000 - 03.2001
Hotel Manager
Blue Harbour
01.2000 - 03.2002
Business Management
Marian College
08.1998 - 06.1999
High School Diploma -
LP Goodrich
08.1996 - 06.1999