Patricia Brinkley
Willoughby
Summary
Detail-oriented office and customer service manager with a strong background in record management and customer support. Proven ability to streamline operations and enhance customer experiences through effective communication and organizational skills.
Overview
2026
2026
years of professional experience
Work History
Remote Office Manager
North Craft Painting
Brook Park
2016 - Current
- Maintained filing systems for documents and records to ensure organization.
- Performed clerical duties such as photocopying, faxing and scanning documents.
Office Administrative Assistant
Homecrafters Rebuilding
Mayfield
2013 - 2016
- Handled customer inquiries and provided support for service-related issues.
- Organized and maintained filing systems, both paper and electronic.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Answered phones to direct callers, schedule appointments, and provide general office information.
Merchandiser
Revlon Cosmetics
New York
2000 - 2013
- Coordinated product displays to enhance brand visibility in retail environments.
- Assisted in inventory management and restocking of merchandise on shelves.
- Conducted regular audits of store displays for compliance with company guidelines.
Customer Service Lead
Acro-Med
Cleveland
1991 - 1996
- Facilitated medical device sales through strategic client engagement.
- Managed custom orders from initiation to completion, ensuring timely delivery.
- Trained new staff on customer interaction protocols and company policies.
- Supervised daily customer service operations to ensure efficient support.
- Resolved complex customer inquiries and escalated issues to management.
Customer Service Representative
Mayfran International
Mayfield
1989 - 1991
Customer Service
Man-Gill Chemical
Euclid
1986 - 1989
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Euclid Senior High School
Euclid, OH05-1984
Skills
- Office administration
- Record management
- Customer support
- Scheduling appointments
- Document preparation
- File organization
- Communication strategies
- Customer relations
Timeline
Remote Office Manager
North Craft Painting
2016 - Current
Office Administrative Assistant
Homecrafters Rebuilding
2013 - 2016
Merchandiser
Revlon Cosmetics
2000 - 2013
Customer Service Lead
Acro-Med
1991 - 1996
Customer Service Representative
Mayfran International
1989 - 1991
Customer Service
Man-Gill Chemical
1986 - 1989
High School Diploma -
Euclid Senior High School