Summary
Overview
Work History
Education
Skills
Timeline
Generic

PATRICIA BRITNELL

Arvada,CO

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic team member committed to delivering excellence in all facets of customer service and administrative support.

Overview

9
9
years of professional experience

Work History

Receptionist

JCL Construction
08.2022 - 05.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.

Private Nanny

Private Household
09.2021 - 08.2022
  • Prepared healthy, age-appropriate snacks and meals.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Played games, worked on puzzles, and read books to young children.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.

Customer Service Representative/Teller

BMO Harris Bank
03.2018 - 09.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Receptionist

Psychiatric Services
08.2016 - 09.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Lead Sales Associate

Tilly's
04.2014 - 11.2016
  • Handled cash register operations and customer transactions to process payments.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Processed and stocked merchandise in accordance with store standards.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Greeted customers and provided product advice to increase sales.

Education

Bachelor of Science - Sociology

Arizona State University
Tempe, AZ
12.2022

Skills

  • Emotionally Supportive
  • Enrichment Activities
  • Age-Appropriate Routines
  • Cash Drawer Management
  • Issue Resolution
  • Greet Visitors
  • Patient Reception
  • Attention to Detail

Timeline

Receptionist

JCL Construction
08.2022 - 05.2023

Private Nanny

Private Household
09.2021 - 08.2022

Customer Service Representative/Teller

BMO Harris Bank
03.2018 - 09.2021

Receptionist

Psychiatric Services
08.2016 - 09.2017

Lead Sales Associate

Tilly's
04.2014 - 11.2016

Bachelor of Science - Sociology

Arizona State University

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PATRICIA BRITNELL