PATRICIA BRITTINGHAM
FAIRFAX,VA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
District Supervisor
SAS Retail Services
09.2021 - Current
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Monitored daily sales performance and provided feedback to each team member.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Communicated best practices among on-site and external personnel to align efforts and goals.
Market Manager
TNG Retail Services
03.2013 - 09.2021
- Maximized customer satisfaction by effectively coordinating service delivery for 100 + customers across territory.
- Maximized customer satisfaction by effectively coordinating service delivery for Grocery, Mass, Drug + customers across territory.
- Liaised between senior management and front-line team members to implement effective policies and revitalize market customer base.
- Increased profit margins by effectively controlling budget and overhead and optimizing team expectations.
Field Service Technician
Buckingham Greenery
01.2011 - 03.2013
- Worked with variety of corporate accounts on service and sales.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Discussed and recommended service options with customers and explained costs involved.
- Installed new plant product and explained operation and service routines to customers.
- Operated hand tools and power equipment according to company safety procedures.
Store Manager-Floater
Mattress Warehouse
02.2009 - 12.2011
- Trained new employees on proper protocols and customer service standards.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Business Economics
Strayer University
Ashburn01.2003
Associate of Applied Science - Marketing Management
J Sargeant Reynolds Community College
Richmond, VA05.1988
Skills
- Employee Performance Reviews
- Inventory Control Processes
- Safety Awareness
- Regulatory Compliance
- Strategic Decision-Making
- Team Relationships
- Customer Service and Assistance
- Personnel Scheduling
- Persuasive Negotiations
- Vendor Contracts
- Hiring and Onboarding
- Payroll Administration and Timekeeping
Timeline
District Supervisor
SAS Retail Services
09.2021 - Current
Market Manager
TNG Retail Services
03.2013 - 09.2021
Field Service Technician
Buckingham Greenery
01.2011 - 03.2013
Store Manager-Floater
Mattress Warehouse
02.2009 - 12.2011
Business Economics
Strayer University
Associate of Applied Science - Marketing Management
J Sargeant Reynolds Community College
Similar Profiles
Cheryl PenrodCheryl Penrod
Specialist Retail Sales at SAS Retail ServicesSpecialist Retail Sales at SAS Retail Services
Baylee NixBaylee Nix
Recruiter Assistant at SAS Retail ServicesRecruiter Assistant at SAS Retail Services
Vaughn StrenkeVaughn Strenke
Lead Supervisor at SAS Retail ServicesLead Supervisor at SAS Retail Services