Patricia Brooks
Fayetteville,NC
Summary
Community Property Manager/Office Administrator with over 10+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Property Manager
KRS HOLDINGS, INC
05.2022 - 08.2023
- Increased portfolio in volume and value in non-transitional single-family market from 10-25 homes generating over $250K revenue monthly.
- Created and fostered relationships via customer service that was trustworthy via follow-up and follow through methods.
- Maintained tenant retention with a minimum 2 year lease agreement with option to renew successfully 95% of lease agreements.
- Maintained overall Google review of 4.7 on customer service , experience and professionalism exceeded expectations.
- Assisted in the acquisition process for new properties, conducting thorough due diligence investigations before purchase recommendations were made.
Property Manager
RE/MAX CHOICE
06.2020 - 03.2022
- Provide high-quality direct care to all landlords and residents to include resolving complex difficult situations confidently while steadily providing superior customer services.
- Market vacant properties using MLS, Paradigm, ShowMojo and other on-line marketing sites for maximum exposure to decrease property vacancy; screen prospects for qualified tenants through advertising, prepare lease documents, security deposits and rents for approved applicants.
- Maintained oversight on lease renewals to ensure 99% retention and limit evictions under 1% ; maintain on-going in depth knowledge of associated market to assure optimal occupancy levels and to enhance tenant relations/retention.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards
Assistant Community Manager
Corvias Military Living
07.2009 - 01.2018
- Maintained 300 historical General Officers' housing ensuring product met no less than 5 rating at move in, 5 being the highest rating out of 1-5 for overall move in experience from start to finish and quality of product achieving a 95% average or better per quarter.
- Determined the needs, concerns, and economic viability of prospective clients to maintain occupancy at or above average budgeted occupancy rate of 93% or better.
- Approving authority for invoices, purchase order. Reviewed, investigated, and corrected to ensure budgetary expenditures were kept at 10% or below.
- Contributed to budget planning and monitoring by providing accurate data on property performance, ensuring wise allocation of resources.
- Prepared information for deposit records; data/journal entries; processed bank drafts/stop payments/refund checks/returned checks and general fund checks. Investigated all discrepancies to ensure delinquency maintained below 5%.
- Established and maintained relationships with key stakeholders.
Education
BBA - Business Administration | Operations Management
American Intercontinental University
Hoffman Estates, United StatesSkills
- Property Management Expertise
- Customer Service
- Tenant relations
- Staff Supervision
- Asset Management
- Maintenance Coordination
- Administrative Oversight
- Contract Administration
- Lease Management
- Customer service-focused
- Microsoft Office
- Data Entry
- Financial budgeting and reporting
- Relationship Building
- Client Relations
- Capital Projects Management
Certification
- Institute of Real Estate Management -
ARM Certified
- Licensed NC Broker
- Public Notary
Timeline
Senior Property Manager
KRS HOLDINGS, INC
05.2022 - 08.2023
Property Manager
RE/MAX CHOICE
06.2020 - 03.2022
Assistant Community Manager
Corvias Military Living
07.2009 - 01.2018
BBA - Business Administration | Operations Management
American Intercontinental University
- Institute of Real Estate Management -
ARM Certified
- Licensed NC Broker
- Public Notary
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