Patricia Brooks
Wallace,NC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
30
30
years of professional experience
Work History
Team Leader
Walmart
05.2024 - 08.2024
- Assisted in inventory management by monitoring stock levels and product placement.
- Implemented safety protocols to maintain a secure working environment.
- Resolved customer inquiries and complaints, enhancing overall satisfaction.
- Coordinated daily tasks to ensure efficient workflow across departments.
- Collaborated with management to assess team performance and identify improvement areas.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Office Assistant
Wallace Animal Hospital
07.2018 - 10.2020
- Managed scheduling for veterinary appointments, ensuring efficient use of resources.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Coordinated communication between veterinary staff and clients, enhancing service delivery.
- Processed payments and insurance claims, improving transaction accuracy and client satisfaction.
- Contributed to client education initiatives about pet care, promoting hospital services effectively.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Restaurant Owner
Eva Sue's Grill
08.2008 - 01.2010
- Oversaw daily operations, ensuring quality service and adherence to health regulations.
- Developed and implemented marketing strategies to increase customer engagement and sales.
- Managed inventory control, optimizing supply chain processes for cost efficiency.
- Trained and mentored staff, fostering a collaborative team environment.
- Analyzed customer feedback to improve menu offerings and dining experience.
- Implemented operational efficiencies that reduced waste and improved profit margins.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
Server
Ocean View Restaurant
07.1994 - 11.2000
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders with accuracy and efficiency.
- Trained and mentored new staff on restaurant policies and procedures.
- Enhanced guest satisfaction through attentive service and problem resolution.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Implemented strategies to improve table turnover rates during peak hours.
- Monitored inventory levels and assisted in stock management processes.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associate Degree in General Education - General Studies
James Sprunt Community College
Kenansville, NC05-2017
Skills
- Inventory management
- Customer service
- Team coordination
- Performance assessment
- Conflict resolution
- Safety protocol implementation
- Staff training and mentoring
- Feedback analysis for improvement
- Problem-solving
Timeline
Team Leader
Walmart
05.2024 - 08.2024
Office Assistant
Wallace Animal Hospital
07.2018 - 10.2020
Restaurant Owner
Eva Sue's Grill
08.2008 - 01.2010
Server
Ocean View Restaurant
07.1994 - 11.2000
Associate Degree in General Education - General Studies
James Sprunt Community College