Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Patricia Brown

Medical
Taylor,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Medical Records Director /Appointment Scheduler

Ignite Medical Resorts
Round Rock , TX
12.2020 - Current
  • Enforced state and federal legal requirements governing confidentiality and legal issues pertaining to health information.
  • Maintained record of authorized information taken from charts.
  • Established and upheld procedures for medical records collection, coding and filing.
  • Collected, checked and filed resident charts and personnel records.
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.
  • Managed well-organized system of closed and open medical records with ready availability to interdisciplinary personnel.
  • Scheduled and confirmed appointments.
  • Entered information into system to update status reports.
  • Collected, evaluated and stored documents securely in permanent records.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Maintained positive working relationship with fellow staff and management.

Intake Coordinator

Williamson Burnet County Opportunities
Georgetown, TX
08.2012 - 12.2021
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Compiled physical and digital documents, charts and reports.
  • Resolved customer complaints or answered customers' questions.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Education

Some College (No Degree) - Prerequisite For Nursing Program

Austin Community College, Austin, TX

Skills

  • Problem Resolution
  • Health Information Systems
  • Time Management
  • Verbal and Written Communication
  • Critical Thinking
  • Patient Advocacy
  • Understanding Customer Needs
  • Data Entry
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Customer Service
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Inbound and Outbound Calling
  • Multitasking and Prioritization
  • Call Documentation
  • Medical appointments
  • Medical records maintenance
  • Retrieving medical records
  • Electronic Medical Records
  • Maintaining medical records
  • Medical Records Management
  • Medical records research
  • Medical records review
  • Delivering medical records
  • Organizing medical records
  • Maintaining guest records
  • Proficiency in medical management systems
  • Medical history documenting
  • Records oversight and accuracy

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Medical Records Director /Appointment Scheduler - Ignite Medical Resorts
12.2020 - Current
Intake Coordinator - Williamson Burnet County Opportunities
08.2012 - 12.2021
Austin Community College - Some College (No Degree), Prerequisite For Nursing Program

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Patricia BrownMedical