Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Patricia Brown

Tamarac,FL

Summary

Registered Behavior Technician with 2 + years of experience in the field of Applied Behavior Analysis. Proficient at implementing specialized programs for children and individuals with developmental, emotional, and intellectual disabilities. Caring, compassionate, patient, and well-organized with excellent communication, interpersonal and social skills. Passionate about caring for children on the Autism Spectrum and providing the highest quality of services to clients with special needs.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Continental Blood Bank
01.2021 - Current
  • Developed comprehensive training programs for new hires, ensuring they were equipped with necessary skills to succeed in their roles.
  • Ensured accurate patient identification and proper specimen labeling, minimizing errors in test results.
  • Maintained up-to-date knowledge of industry trends and advancements in phlebotomy techniques, sharing insights with the team to enhance overall service delivery.
  • Collaborated with laboratory personnel to streamline processes and improve turnaround times for test results.
  • Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
  • Conducted regular audits to verify compliance with regulatory requirements and maintain accreditation status for the phlebotomy department.
  • Maintained a safe work environment by enforcing strict adherence to infection control protocols and safety guidelines.
  • Enhanced patient experience by implementing efficient blood collection techniques and maintaining a comfortable environment.
  • Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing and administration of laboratory

Registered Behavioral Therapist

Omega Center For Autism
09.2019 - 01.2021
  • Maintained accurate records of clients'' progress, ensuring timely updates to their treatment plans and reporting to supervisory staff.
  • Enhanced treatment effectiveness by collaborating with multidisciplinary teams, including psychologists, social workers, and teachers.
  • Assisted in training new Registered Behavioral Therapists on company policies, procedures, and therapeutic approaches.
  • Developed strong rapport with clients and families, fostering trust and open communication for optimal therapy outcomes.
  • Improved client behavior by implementing personalized treatment plans and closely monitoring progress.
  • Utilized visual aids and other tools to increase clients'' understanding of therapy objectives and reinforce positive behaviors.
  • Performed ongoing data collection and analysis to measure the effectiveness of implemented interventions, making necessary adjustments as needed.
  • Continuously educated family members about the principles of ABA therapy, empowering them to support their loved ones'' progress at home.
  • Facilitated group sessions for clients, promoting socialization and reinforcing positive behaviors among peers.
  • Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.

Provider Customer Service Representative

Cigna Health Spring
08.2016 - 03.2019
  • Conducted regular follow-ups with customers post-issue resolution to gather feedback and ensure ongoing satisfaction.
  • Streamlined procedures for quicker response times, improving overall customer experience.
  • Proactively identified potential challenges or roadblocks in service delivery, implementing preemptive measures.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Leveraged deep understanding of healthcare plans and benefits, guiding customers through decision-making processes.
  • Conducted thorough research on client issues, reducing resolution time and increasing satisfaction rates.
  • Adapted communication style for diverse clientele, ensuring clear understanding of information provided.
  • Assisted customers in navigating online portals and applications, maximizing utilization of digital resources.
  • Managed high call volume, providing prompt assistance to customers seeking help with their healthcare services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Collections Representative

Access Financial LLC
10.2013 - 08.2016
  • Played a key role in reducing account aging by proactively identifying at-risk accounts and initiating early intervention measures.
  • Increased team productivity by providing training and support on best practices in debt recovery strategies.
  • Adapted quickly to changing priorities, maintaining a high level of performance and attention to detail in the fast-paced collections environment.
  • Boosted recovery percentages by establishing payment plans tailored to individual debtor circumstances.
  • Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
  • Contributed to improved cash flow by consistently meeting or exceeding monthly recovery goals set by management.
  • Conducted thorough credit evaluations to minimize risk exposure and contribute to overall portfolio health.
  • Exhibited strong time management skills, prioritizing tasks based on urgency and potential impact on business objectives.
  • Enhanced client satisfaction with timely resolution of disputes and clarification of billing issues.
  • Forged positive relationships with clients, understanding their unique situations while effectively managing outstanding debts.
  • Streamlined collection processes by collaborating with cross-functional teams to identify areas for improvement.
  • Demonstrated exceptional problem-solving abilities in addressing complex collection scenarios, leading to successful resolutions.

Education

Associate of Science - Psychology

Broward College
Fort Lauderdale, FL
05.2024

Skills

  • Pivotal Response Training
  • Discrete Trial Training
  • Early Start Denver Model
  • Picture Exchange Communication System
  • Applied Behavior Analysis
  • Treatment and Education of Autistic and related Communication-Handicapped Children
  • Proficient in Microsoft Office Suite
  • Certified in Adult/Infant CPR, First Aid, and AED
  • Ability to read, write, and understand Tagalog fluently
  • Adept at working with special needs children
  • Excellent time management/communication skills

Professional References

Kemar Wolliston 

  • Email: Wollistonkemar@yahoo.com
  • Phone: 954.618.9159


Jose Ramirez- Perez BNSC-B, MS

  • Email: jramirezjet@gmail.com
  • Phone: 786-322-0110

Timeline

Assistant Manager

Continental Blood Bank
01.2021 - Current

Registered Behavioral Therapist

Omega Center For Autism
09.2019 - 01.2021

Provider Customer Service Representative

Cigna Health Spring
08.2016 - 03.2019

Collections Representative

Access Financial LLC
10.2013 - 08.2016

Associate of Science - Psychology

Broward College

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Patricia Brown