Patricia Brown
Stockbridge,GA
Summary
Proven track record in enhancing operational efficiency at C. Brown Trucking, adept in dispatch software and excelling in stress tolerance. Spearheaded a streamlined dispatch process, significantly improving customer satisfaction and delivery timeliness. Demonstrates exceptional organizational skills and professionalism, consistently achieving and surpassing company goals. Well-qualified dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
32
32
years of professional experience
Work History
Dispatcher
C. Brown Trucking
01.1992 - 04.2024
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Answered phone calls and responded to customer emails.
- Communicated with customers to provide delivery updates and resolution.
- Managed customer accounts and invoicing.
Office Manager
C. Brown Trucking Company
01.1992 - 04.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Payroll Manager
C. Brown Trucking
01.1992 - 04.2024
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Calculated deductions and processed payroll for employees.
- Reviewed time records for 5 employees to verify accuracy of information.
- Processed payroll garnishments such as tax liens and child support.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Education
High School Diploma -
Decatur High School
Decatur, GA06.1988
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Dispatch Coordination
- Schedule Management
- Schedule Coordination
- Customer Service
- Multitasking Abilities
- Organizational Skills
- Microsoft Office
- Attention to Detail
- Route Planning and Adjustment
- Time Management
- Dispatch Recordkeeping
- Paperwork Processing
- Multitasking
Timeline
Dispatcher
C. Brown Trucking
01.1992 - 04.2024
Office Manager
C. Brown Trucking Company
01.1992 - 04.2024
Payroll Manager
C. Brown Trucking
01.1992 - 04.2024
High School Diploma -
Decatur High School
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