Patricia Brown
Summary
Reliable, certified Dietary Manager, CFPP, and Consultant professional with a strong ability to implement proper HACCP and sanitation practices, hire and train staff, and effectively manage supplies and inventory. Skilled in policy and procedure implementation, best practices, and maintaining high food quality standards. Possessing exceptional leadership skills to inspire, strengthen, and drive professional growth within the team. ServSafe Manager Certified professional, ServSafe Instructor and Proctor with expertise in ServSafe Allergens. Dedicated to maintaining a continued vision and setting goals to ensure the best possible outcomes within the healthcare dining experience on a daily basis. Experienced in preparing for Joint Commission inspections and working with surveyors.
Overview
11
11
years of professional experience
Work History
Hospital Director of Food Services (173 Beds)
County of Monterey
09.2023 - 09.2024
- Reduced operating expenses by negotiating contracts with vendors, resulting in significant cost savings for the hospital.
- Led successful accreditation efforts, ensuring compliance with industry standards and regulations.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Successfully negotiated client contract renewals to create increased revenue.
Sr. Director of Food and Nutrition. ( 338 Bed)
Morrison
01.2023 - 09.2023
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased employee satisfaction, providing regular coaching and feedback sessions.
- Effectively delegating tasks and prioritizing workload among team members.
- Navigation of plans in preparation for Joint Commission and State surveyors with compliance to local laws.
Traveling Director of Food &Nutrition 180-340 Beds
HHS
11.2019 - 12.2022
- Traveled to various Hospitals to open new accounts and accommodate during Covid 19
- Established a strong vendor network for consistent delivery of high-quality ingredients at competitive prices, ensuring optimal cuisine offerings.
- Successfully navigated complex regulatory environments, ensuring full compliance with all relevant health and safety standards as well as local, state, and federal laws governing foodservice operations.
- Incorporated feedback from guests into continuous improvements in both menu items and service standards, creating an exceptional dining experience for all patrons.
Director of Food & Nutrition (320 Beds)
Glenbrook Health Center
09.2018 - 11.2019
- Managed daily of food service department, ensured quality foods for residents
- Hired, in-services, trained employees on customer service, sanitation and food safety
- Managed the daily operations, menu planning and insured compliance.
- Developed plan to re-opening of dining room post Covid to with newness and transformation.
Director of Dining Services. (300 Beds)
Healthcare Services
03.2016 - 09.2018
- Managed daily of food service department, ensured quality foods for resident
- Hired, in-services, trained employees on customer service, sanitation and food safety
- Managed the daily operations, menu planning and insured compliance.
- Developed tailored dietary offerings for guests with specific needs or restrictions.
- Developed strong vendor relationships to ensure timely delivery of fresh ingredients at competitive prices.
- Boosted customer satisfaction ratings by consistently delivering high-quality food and service.
Manager of Operations
Methodist Medical Center (348)
08.2013 - 03.2016
- Managed daily of food service department, ensured quality foods for resident.
- Developed tailored dietary offerings for guests with specific needs or restrictions.
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
- Conducted regular performance evaluations of staff members, providing constructive feedback for professional growth success.
Education
MBA - Business
University of Phoenix
Tempe, AZ01.2014
Master of Science - Health
Kaplan University
Davenport, IA06.2012
Skills
Patient Safety
Operations Management
Quality Improvement
Facility Management
Staff Training and Development
Customer Service
Problem-solving abilities
Multitasking
Reliability
Excellent Communication
Critical Thinking
Organizational Skills
Team Collaboration
Active Listening
Decision-Making
Training and mentoring
HIPAA Guidelines
Analytical Thinking
Conflict Resolution
Goal Setting
Professionalism
Staff Management
Employee Performance Evaluations
Staff Supervision
Inventory Management
Written Communication
Quality Assurance
Health Education
Administrative Staff Supervision
State
CA
Cell
(323) 353-5185
City
Escondido
Timeline
Hospital Director of Food Services (173 Beds)
County of Monterey
09.2023 - 09.2024
Sr. Director of Food and Nutrition. ( 338 Bed)
Morrison
01.2023 - 09.2023
Traveling Director of Food &Nutrition 180-340 Beds
HHS
11.2019 - 12.2022
Director of Food & Nutrition (320 Beds)
Glenbrook Health Center
09.2018 - 11.2019
Director of Dining Services. (300 Beds)
Healthcare Services
03.2016 - 09.2018
Manager of Operations
Methodist Medical Center (348)
08.2013 - 03.2016
MBA - Business
University of Phoenix
Master of Science - Health
Kaplan University
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