PATRICIA BROWN
Summary
Committed and hardworking Customer Service/Front End Cashier Assistant with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
38
38
years of professional experience
Work History
Customer Service/Front End Cashier Assistant
Big Lots
Glen Burnie, MD
09.2014 - Current
- Maintained a well-stocked and organized cashier area for optimal productivity.
- Resolved customer complaints professionally, ensuring their continued patronage and overall satisfaction.
- Promoted a safe shopping experience for all patrons by adhering to company safety protocols and reporting potential hazards promptly.
- Ensured accurate financial records by carefully counting cash drawer at the beginning and end of each shift.
- Assisted customers with finding products, providing them with a positive shopping experience.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Upheld a professional appearance at all times in accordance with company dress code policies.
- Prevented theft and loss by consistently monitoring the front-end area for any suspicious activity or behavior.
- Reduced wait times by quickly scanning items and applying appropriate discounts or promotions.
- Handled high-pressure situations with ease, effectively managing long lines during peak hours.
- Exceeded company expectations through exceptional attendance record and punctuality on a daily basis.
- Continuously improved performance through active participation in training sessions and workshops provided by management.
- Fostered a positive environment for both staff and customers through effective communication skills and a welcoming demeanor.
- Supported store promotions by actively informing customers about ongoing sales events or special offers.
- Balanced multiple priorities simultaneously, attending to customer needs while maintaining an efficient workflow at the front end of the store.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.5
Cashier/Retail Sales Associate
Bass Pro Shops Outdoor World
Hanover, MD
09.2008 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Research Associate/Recruitment Representative
Arbitron, Inc.
Columbia, MD
03.2001 - 10.2006
- Received incoming calls via monitor and headset.
- Explained nature of call using strict methodology.
- Overcame objections to secure cooperation in radio ratings survey.
- Passed out materials and answered questions during orientation.
- Attended company functions.
- Trained and mentored junior researchers, fostering a collaborative work environment that promoted knowledge sharing.
- Collaborated with multidisciplinary teams to drive project success and achieve objectives.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
Administrative Assistant/Bookkeeper
Custom Wheels Unlimited, Inc.
Glen Burnie, MD
11.2005 - 04.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Assisted development and implementation of new administrative procedures.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Posted daily receipts and payments in accordance with corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Reported financial data and updated financial records in ledgers and journals.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Accounts Receivable Clerk
Anne Arundel Community College
Arnold, MD
06.1994 - 12.1995
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Data Entry Clerk/Editor-in-Chief
Smithsonian Institution, Museum Of Natural History
Washington, D.C.
08.1990 - 08.1995
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Corrected data entry errors to prevent duplication or data degradation.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Sent completed entries for evaluation and final approval.
- Followed data entry protocols, rules and regulations.
- Compared transcribed data with source document to detect and correct errors.
- Collaborated with writers, designers and other editors to deliver content of highest quality.
- Edited and reviewed content for grammar, spelling and punctuation.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
- Performed duties for 2 years as project supervisor/editor
- Acted as consultant to principals in Government Printing Office, and as liaison between the GPO, the ADP office, and the document writers.
Accounts Payable Clerk
Anne Arundel Community College
Arnold, MD
09.1993 - 06.1994
- Opened and sorted incoming mail.
- Maintained "alpha" files.
- Batched and filed closed accounts.
- Retrieved files for managers as requested.
- Performed other projects/tasks as assigned.
Purchasing Clerk
Anne Arundel Community College
Arnold, MD
07.1990 - 05.1993
- Typed purchase and requisition orders.
- Filed purchase and requisition orders.
- Sent requested copies of purchase orders/requisitions to appropriate departments.
- Created and maintained vendor catalog file.
- Greeted vendors and visitors.
Secretary/Administrative Assistant
E & G Classics, Inc.
Columbia, MD
09.1986 - 10.1988
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Composed inter-office correspondence and provided product and service information to customers.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized product information for bulk mailings, labeling and weighing for proper postage using meter machine.
- Delivering and/or retrieving film of product and print jobs to outside vendors.
- Organize, sort, and mail promotional items to clients and jobbers.
- Attend meetings and company functions.
Education
Bachelor of Science - Management Studies
University of Maryland University College
Adelphi, MD12.1998
Associate of Arts - General Studies
Anne Arundel Community College
Arnold, MD05.1995
Associate of Arts - Business Management
Anne Arundel Community College
Arnold, MD05.1990
Skills
- Patience and Empathy
- Reliability and punctuality
- Cleanliness and hygiene
- Maintaining store appearance
- Cash Register Maintenance through cash handling accuracy
- Currency Identification
- Honesty and Reliability
- Building rapport through customer engagement
- Store policies understanding
- Excellent customer service
- Strong Work Ethic
- Loss Prevention
Hoursandearnings
- Special, 05/05/2024, 05/11/2024, 162.88, 162.88
- Holiday, 0.00, 8.00, 115.12
- Straight, 0.00, 388.36, 5,799.15
- Sick Pay, 0.00, 17.00, 255.00
Taxes
- Fed Withholdng, 35.83, 431.41
- Fed MED/EE, 2.37, 91.82
- Fed OASDI/EE, 10.10, 392.59
- MD Withholdng, 14.58, 320.61
Deductions
Special Bonus - Hourly, 100.00, 100.00
Totals
162.88, 162.88, 62.88, 100.00, 0.00, 6,332.15, 6,332.15, 1,236.43, 100.00, 4,995.72
Payrolldetails
44064837, 05/31/2024, 05/19/2024, 05/25/2024
I enjoy reading, writing poetry and short stories, and most of all, watching mysteries on tv.
I used to enjoy reading Harlequin Romances. I am current in the midst of reading "Becoming Michelle Obama". It was a gift given to me by a very good friend on my birthday. I was sad to hear of the recent passing of her mother.
I always liked reading poetry, and decided to try my hand at writing it. I wrote a poem entitled, "The Pride", and entered it in a contest which gained an honorable mention, and an invitation to read it at a convention some years ago. I also wrote a poem entitled, "Ode to Dr. Paul D. Hurdh, Jr." He was a very dear man and scientist, disciplined in his field of study, whom I had the pleasure of working under during my time at the Smithsonian. That poem is published in World of Anthology. I forget the year of the publication.
I read some of my short stories to coworkers years later. They gave me good comments and said, " everything seemed so real."
Finally, some of my favorite television mysteries are, "Murder, She Wrote," and "Mrs. Fisher's Mysteries." Thanks, for asking.
Timeline
Customer Service/Front End Cashier Assistant
Big Lots
09.2014 - Current
Cashier/Retail Sales Associate
Bass Pro Shops Outdoor World
09.2008 - 01.2021
Administrative Assistant/Bookkeeper
Custom Wheels Unlimited, Inc.
11.2005 - 04.2006
Research Associate/Recruitment Representative
Arbitron, Inc.
03.2001 - 10.2006
Accounts Receivable Clerk
Anne Arundel Community College
06.1994 - 12.1995
Accounts Payable Clerk
Anne Arundel Community College
09.1993 - 06.1994
Data Entry Clerk/Editor-in-Chief
Smithsonian Institution, Museum Of Natural History
08.1990 - 08.1995
Purchasing Clerk
Anne Arundel Community College
07.1990 - 05.1993
Secretary/Administrative Assistant
E & G Classics, Inc.
09.1986 - 10.1988
Bachelor of Science - Management Studies
University of Maryland University College
Associate of Arts - General Studies
Anne Arundel Community College
Associate of Arts - Business Management
Anne Arundel Community College