Summary
Overview
Work History
Education
Skills
Hoursandearnings
Taxes
Deductions
Totals
Payrolldetails
I enjoy reading, writing poetry and short stories, and most of all, watching mysteries on tv.
Timeline
Generic

PATRICIA BROWN

Summary

Committed and hardworking Customer Service/Front End Cashier Assistant with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

38
38
years of professional experience

Work History

Customer Service/Front End Cashier Assistant

Big Lots
09.2014 - Current
  • Maintained a well-stocked and organized cashier area for optimal productivity.
  • Resolved customer complaints professionally, ensuring their continued patronage and overall satisfaction.
  • Promoted a safe shopping experience for all patrons by adhering to company safety protocols and reporting potential hazards promptly.
  • Ensured accurate financial records by carefully counting cash drawer at the beginning and end of each shift.
  • Assisted customers with finding products, providing them with a positive shopping experience.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Upheld a professional appearance at all times in accordance with company dress code policies.
  • Prevented theft and loss by consistently monitoring the front-end area for any suspicious activity or behavior.
  • Reduced wait times by quickly scanning items and applying appropriate discounts or promotions.
  • Handled high-pressure situations with ease, effectively managing long lines during peak hours.
  • Exceeded company expectations through exceptional attendance record and punctuality on a daily basis.
  • Continuously improved performance through active participation in training sessions and workshops provided by management.
  • Fostered a positive environment for both staff and customers through effective communication skills and a welcoming demeanor.
  • Supported store promotions by actively informing customers about ongoing sales events or special offers.
  • Balanced multiple priorities simultaneously, attending to customer needs while maintaining an efficient workflow at the front end of the store.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.5

Cashier/Retail Sales Associate

Bass Pro Shops Outdoor World
09.2008 - 01.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Research Associate/Recruitment Representative

Arbitron, Inc.
03.2001 - 10.2006
  • Received incoming calls via monitor and headset.
  • Explained nature of call using strict methodology.
  • Overcame objections to secure cooperation in radio ratings survey.
  • Passed out materials and answered questions during orientation.
  • Attended company functions.
  • Trained and mentored junior researchers, fostering a collaborative work environment that promoted knowledge sharing.
  • Collaborated with multidisciplinary teams to drive project success and achieve objectives.
  • Assisted in training new hires and offered ongoing support to help them reach their full potential.

Administrative Assistant/Bookkeeper

Custom Wheels Unlimited, Inc.
11.2005 - 04.2006
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Executed record filing system to improve document organization and management.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Assisted development and implementation of new administrative procedures.
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Reported financial data and updated financial records in ledgers and journals.
  • Provided support during audits by supplying requested documentation promptly and accurately.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
  • Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
  • Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
  • Matched purchase orders with invoices and recorded necessary information.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

Accounts Receivable Clerk

Anne Arundel Community College
06.1994 - 12.1995
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.

Data Entry Clerk/Editor-in-Chief

Smithsonian Institution, Museum Of Natural History
08.1990 - 08.1995
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
  • Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Compiled and verified accuracy and sorting information to prepare source data for computer entry.
  • Sent completed entries for evaluation and final approval.
  • Followed data entry protocols, rules and regulations.
  • Compared transcribed data with source document to detect and correct errors.
  • Collaborated with writers, designers and other editors to deliver content of highest quality.
  • Edited and reviewed content for grammar, spelling and punctuation.
  • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
  • Performed duties for 2 years as project supervisor/editor
  • Acted as consultant to principals in Government Printing Office, and as liaison between the GPO, the ADP office, and the document writers.

Accounts Payable Clerk

Anne Arundel Community College
09.1993 - 06.1994
  • Opened and sorted incoming mail.
  • Maintained "alpha" files.
  • Batched and filed closed accounts.
  • Retrieved files for managers as requested.
  • Performed other projects/tasks as assigned.

Purchasing Clerk

Anne Arundel Community College
07.1990 - 05.1993
  • Typed purchase and requisition orders.
  • Filed purchase and requisition orders.
  • Sent requested copies of purchase orders/requisitions to appropriate departments.
  • Created and maintained vendor catalog file.
  • Greeted vendors and visitors.

Secretary/Administrative Assistant

E & G Classics, Inc.
09.1986 - 10.1988
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Composed inter-office correspondence and provided product and service information to customers.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized product information for bulk mailings, labeling and weighing for proper postage using meter machine.
  • Delivering and/or retrieving film of product and print jobs to outside vendors.
  • Organize, sort, and mail promotional items to clients and jobbers.
  • Attend meetings and company functions.

Education

Bachelor of Science - Management Studies

University of Maryland University College
Adelphi, MD
12.1998

Associate of Arts - General Studies

Anne Arundel Community College
Arnold, MD
05.1995

Associate of Arts - Business Management

Anne Arundel Community College
Arnold, MD
05.1990

Skills

  • Patience and Empathy
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Maintaining store appearance
  • Cash Register Maintenance through cash handling accuracy
  • Currency Identification
  • Honesty and Reliability
  • Building rapport through customer engagement
  • Store policies understanding
  • Excellent customer service
  • Strong Work Ethic
  • Loss Prevention

Hoursandearnings

  • Special, 05/05/2024, 05/11/2024, 162.88, 162.88
  • Holiday, 0.00, 8.00, 115.12
  • Straight, 0.00, 388.36, 5,799.15
  • Sick Pay, 0.00, 17.00, 255.00

Taxes

  • Fed Withholdng, 35.83, 431.41
  • Fed MED/EE, 2.37, 91.82
  • Fed OASDI/EE, 10.10, 392.59
  • MD Withholdng, 14.58, 320.61

Deductions

Special Bonus - Hourly, 100.00, 100.00

Totals

162.88, 162.88, 62.88, 100.00, 0.00, 6,332.15, 6,332.15, 1,236.43, 100.00, 4,995.72

Payrolldetails

44064837, 05/31/2024, 05/19/2024, 05/25/2024

I enjoy reading, writing poetry and short stories, and most of all, watching mysteries on tv.

I used to enjoy reading Harlequin Romances. I am current in the midst of reading "Becoming Michelle Obama". It was a gift given to me by a very good friend on my birthday. I was sad to hear of the recent passing of her mother.


I always liked reading poetry, and decided to try my hand at writing it. I wrote a poem entitled, "The Pride", and entered it in a contest which gained an honorable mention, and an invitation to read it at a convention some years ago. I also wrote a poem entitled, "Ode to Dr. Paul D. Hurdh, Jr." He was a very dear man and scientist, disciplined in his field of study, whom I had the pleasure of working under during my time at the Smithsonian. That poem is published in World of Anthology. I forget the year of the publication.


I read some of my short stories to coworkers years later. They gave me good comments and said, " everything seemed so real."


Finally, some of my favorite television mysteries are, "Murder, She Wrote," and "Mrs. Fisher's Mysteries." Thanks, for asking.

Timeline

Customer Service/Front End Cashier Assistant

Big Lots
09.2014 - Current

Cashier/Retail Sales Associate

Bass Pro Shops Outdoor World
09.2008 - 01.2021

Administrative Assistant/Bookkeeper

Custom Wheels Unlimited, Inc.
11.2005 - 04.2006

Research Associate/Recruitment Representative

Arbitron, Inc.
03.2001 - 10.2006

Accounts Receivable Clerk

Anne Arundel Community College
06.1994 - 12.1995

Accounts Payable Clerk

Anne Arundel Community College
09.1993 - 06.1994

Data Entry Clerk/Editor-in-Chief

Smithsonian Institution, Museum Of Natural History
08.1990 - 08.1995

Purchasing Clerk

Anne Arundel Community College
07.1990 - 05.1993

Secretary/Administrative Assistant

E & G Classics, Inc.
09.1986 - 10.1988

Bachelor of Science - Management Studies

University of Maryland University College

Associate of Arts - General Studies

Anne Arundel Community College

Associate of Arts - Business Management

Anne Arundel Community College

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