Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Brown

Grand Prairie,TX

Summary

Dynamic operations leader with a proven track record at Finally Home Outreach Services, driving organizational growth through strategic planning and operational efficiency. Adept at overseeing multi-departmental coordination and resource management, while fostering a collaborative environment. Strong analytical skills combined with a compassionate approach to team leadership ensure the successful execution of initiatives.

Overview

15
15
years of professional experience

Work History

Director of Operations

Finally Home Outreach Services / Finally Home Foundation
06.2015 - 07.2025
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.

Records Clerk

Mexia State Supported Living Center
09.2014 - 05.2015
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Maintained accuracy of records by verifying the accuracy of data in records.
  • Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
  • Generated reports from database systems to track records.

Direct Support Professional

Mexia State Supported Living Center
09.2012 - 08.2014
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Administrative Assistant

Waco Center For Youth
04.2011 - 08.2012
  • Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Direct Support Professional

Waco Center For Youth
04.2010 - 04.2011
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

Education

Bachelor of Science - Business Administration And Management

Prairie View A&M University
Prairie View, TX
12-1989

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution

Timeline

Director of Operations

Finally Home Outreach Services / Finally Home Foundation
06.2015 - 07.2025

Records Clerk

Mexia State Supported Living Center
09.2014 - 05.2015

Direct Support Professional

Mexia State Supported Living Center
09.2012 - 08.2014

Administrative Assistant

Waco Center For Youth
04.2011 - 08.2012

Direct Support Professional

Waco Center For Youth
04.2010 - 04.2011

Bachelor of Science - Business Administration And Management

Prairie View A&M University

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