Patricia Bruno
Buffalo
Summary
Dynamic professional with experience in risk management and stakeholder engagement. Proven ability to lead cross-functional teams and enhance operational efficiency through effective communication and process improvements. Results-driven Manager with a strong background in organizational skills and team collaboration. Skilled in developing strategic test plans and fostering stakeholder relationships to drive project success and improve service delivery.
Overview
2026
2026
years of professional experience
Work History
UAT FTP UK Inbound source testing
HSBC Bank USA
Buffalo
06.2025 - 12.2025
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to source testing.
- Trained on the job and applied to tasks; updated SJE mapping, set up RTM configurations in the UAT portal, and uploaded ARE (RTM) rules to enable data flow accurately in the system.
- Post-test validations and revisions accordingly.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
FTP UAT (General Ledger) Manager
HSBC Bank USA
Buffalo
01.2018 - 08.2025
- Led cross-functional teams for 2 UAT environments for U.S. and Canadian stakeholders, including Finance, Business, and IT, to enhance operational efficiency, projects, and service delivery.
- Developed and implemented strategic test cycle plans aligned with Finance stakeholders' objectives, priorities, and deliverables.
- Trained and mentored staff to improve processes, skills, and teamwork.
- Fostered relationships with stakeholders to understand their requirements and timelines.
- Monitored the UAT process, testers' performance, and addressed issues.
- Provided leadership during times of organizational change or crisis situations.
- Lead efforts and assigned tasks to associates to test and validate changes, maximizing team performance for specific projects, testing IT upgrades and software changes, such as Windows and MS365.
- Participated in the recruitment of qualified candidates to fill open positions.
- Conducted regular meetings with stakeholders to discuss progress, identify issues, delays, or areas of improvement.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Streamlined communication channels, improving information flow and decision-making speed. Participated in quarterly planning sessions, Agile.
- Managed risk by developing and implementing effective risk management strategies.
- Implemented process improvements, resulting in an increase in operational efficiency for defect management and process flow.
Hyperion IMIS Database Managment
HSBC Bank USA
Buffalo
01.2002 - 01.2018
- Maintained system changes to flow as per FTP General Ledger.
- Provided quick emergency response, troubleshooting and problem resolution.
- Managed user access, permissions, data updates, file transfers, and backups.
- Participated in IT projects to test technology changes and upgrades for hardware and software.
- Participated in data security and disaster recovery exercises and procedures.
- Designed reports based on user requirements within Hyperion. The project was completed to omit paper report distribution.
- Managed system configurations and updates across all operational platforms, including Business and Cost Center Managers, Finance Analysts, etc.
Finance Customer Profitability Reporting
HSBC Bank USA
Buffalo
2002 - 2004
- Completed day-to-day duties accurately and efficiently to produce all required manager reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish monthly deliverables.
- Produced reports that supported business areas and relationship managers to review data and perform analysis to support strategic planning and informed decision-making.
- Completed routine maintenance and production of monthly reports based on General Ledger hierarchical updates.
- Achieved cost savings by working with the team to omit paper reports and system-generated report replacements.
Financial Analyst
HSBC Bank USA
Buffalo
1997 - 2002
- Analyzed financial data to support portfolio management assignments.
- Conducted variance analysis to assess financial performance month to month, against the plan, and prior year.
- Prepared summary report for stakeholders.
Education Loans
HSBC Bank USA
Buffalo
1988 - 1997
- Loan Sales Officer - managed a team to prepare student loan documents to sell to outside loan services companies and managed/coordinated the system process to cut off from the system and reconcile the amount received for the sale of the portfolio.
- Cures, Recoveries - collections of student loans charged off.
- Collections - perform collections on delinquent student loans per government due diligence requirements, working with customers if they are eligible for deferment or forbearance accordingly.
Education
Associate of Applied Science - Accounting
Genesee Community College
Batavia, NY05-1984
Skills
- risk management
- stakeholder engagement
- Microsoft office
- Excellent communication
- Organization
Affiliations
4-H Cooperative Extension Volunteer lead youth -sewing, crochet, craft, cooking, etc
former Youth Cheer Coach
former Youth Cheer Coach
Timeline
UAT FTP UK Inbound source testing
HSBC Bank USA
06.2025 - 12.2025
FTP UAT (General Ledger) Manager
HSBC Bank USA
01.2018 - 08.2025
Hyperion IMIS Database Managment
HSBC Bank USA
01.2002 - 01.2018
Finance Customer Profitability Reporting
HSBC Bank USA
2002 - 2004
Financial Analyst
HSBC Bank USA
1997 - 2002
Education Loans
HSBC Bank USA
1988 - 1997
Associate of Applied Science - Accounting
Genesee Community College