Summary
Work History
Education
Skills
Timeline
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Patricia Bruno

Buffalo,USA

Summary

Dynamic professional with management and stakeholder engagement experience. Proven ability to lead cross-functional teams and enhance operational efficiency taking risk management into consideration through effective communication and process improvements. Results driven Manager with a strong background in communications, organizational skills and team collaboration. Skilled in developing strategic test plans and fostering team collaboration and stakeholder relationships to drive project success and improve service delivery. Capable of learning process, systems, language quickly to benefit requirements at hand. Former experiences include leading the sale of student loans portfolios to an outside service company. Further experiences in collections and small office management experience.

Work History

UAT Test Coordinator and Manager

HSBC
Buffalo, NY, USA
  • Led cross-functional teams for 2 UAT user acceptance testing manager of general ledger test environments for U.S. and Canadian stakeholders, including Finance, Business, and IT, to enhance operational efficiency, projects, and service delivery. Developed and implemented strategic test cycle plans aligned with Finance stakeholders' objectives, priorities, and deliverables. Trained and mentored staff to improve processes, skills, and teamwork. Fostered relationships with stakeholders to understand their requirements and timelines. Monitored the UAT process, testers' performance, and addressed issues. Provided leadership during times of organizational change or crisis situations. Lead efforts and assigned tasks to associates to test and validate changes, maximizing team performance for specific projects, testing IT upgrades and software changes, such as Windows and MS365 migration projects successfully. Participated in the recruitment of qualified candidates to fill open positions. Conducted regular meetings with stakeholders to discuss progress, identify issues, delays, or areas of improvement. Coordinated cross-departmental projects to ensure timely and successful completion. Streamlined communication channels, improving information flow and decision-making speed. Participated in quarterly planning sessions, Agile. Managed risk by developing and implementing effective risk management strategies. Implemented process improvements, resulting in an increase in operational efficiency for defect management and process flow.
  • Participated in the development and source interface testing for the United Kingdom HSBC branch located in Buffalo, NY.

Financial Database Management

HSBC
Buffalo, NY, USA
  • Management Information Financials and Customer Profitability Reports administration, development and distribution. Provided quick emergency response, troubleshooting and problem resolution. Managed user access, permissions, data updates, file transfers, and backups. Participated in IT projects to test technology changes and upgrades for hardware and software. Participated in data security and disaster recovery exercises and procedures. Designed reports based on user requirements, balance sheet reporting assets, liabilities and income statement, income and expenses inclusive of cost of fund and value of funds for a thorough profitability report. Migrated to cost savings system reports from former paper reports. Managed system configurations and updates across operational platforms, Business, Cost Center, Senior Managers, and Finance Analysts. Completed day-to-day duties accurately and efficiently. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Financial analysis and reporting including summary and feedback on activities of significance. Recipients are able to use the report to assess and determine best practices and strategies for managing their business objectives.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Education

AAS - Accounting & Business Administration

Genesee Community College

Skills

  • Data analytic
  • Extensive Microsoft Word Excel Teams Zoom etc experience
  • Strong professional written and verbal communication skills
  • Highly organized and proactive
  • Agile and plan iterations experience
  • User acceptance testing and regression testing
  • Administered process parameters and code in preparation for testing cycles

Test process improvements were accomplished in collaboration with IT teams via evergreen systems upgrades and change

Timeline

AAS - Accounting & Business Administration

Genesee Community College

UAT Test Coordinator and Manager

HSBC

Financial Database Management

HSBC

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Patricia Bruno