PATRICIA BUCKHALTON

• While serving as MSA, I have had direct contact with Veterans and their families on the frontline of the ER with obtaining their personal information and various medical needs.
• Displayed empathy, caring and compassion for the Whole Veteran and knowledge of Eastern Oklahoma VA Healthcare System comprised of administrative procedures and processes, standard operating procedures, internal policies and other guidance related to areas as eligibility for VA medical benefits, non VA care eligibility, outpatient programs, patient scheduling and transfers, admissions and discharges, beneficiary travel, employee health, inpatient and outpatient statistical reporting, and others related to Medical Center organization and administration.
• I have the ability and knowledge to use different computer systems as CPRS, VIS, VBMS, SHARE, VistA, HEC Enrollment System Expansion, etc., and to use the multiple menu options within those systems; comprehensive knowledge of varied functions of computer spreadsheets, database computer applications with ability to produce and maintain a wide variety of documents, with excellent communication skills-spelling, grammar and proper formatting of correspondence in response to inquiries , reports, audits, etc.
• Knowledge of VHA directives, federal regulations, pertinent laws and federal regulations, handbooks and procedures relating to Veteran's benefits to ensure that all Veterans, patients, potential beneficiaries, staff and others are accurately informed and efficiently enrolled.

• Consulted with clients on business issues and developed innovative proposals.
• Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with key accounts.
• Cross-functional Customer service experience in a broad range of functions which includes recruitment, staffing and strong communication skills.
• Maintain data and generate reports and analysis which undertake various HR procedures
• Responsible for submitting notices to payors as well as collecting payments and other liabilities due to the facility. Submitting financial cost analysis to businesses for advertisement time. Proficient in establishing new accounts and responsible for data collection, policies and procedures.

Worked directly and individually with the checking in of patients for appointments and answering a multi-line phone system.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• On training program team that aligned training requirements for new programs and Insurance verifications.
• Flexibility/adaptability to performing as an integral part of the team where we scheduled appointments for follow-up procedures and examinations
• Filing of charts and films into patient data chart.
• Worked closely with other Physicians from different offices on checking up with results from test that a patient may have.
• Compliance training monthly to keep up with different changes

All positions have placed me in direct Customer service contact with the public, clients, Veterans and their families. I feel that I would be a great candidate for your current opening as an HBA.

Thank you for your consideration of my Resume.