Summary
Overview
Work History
Education
Skills
Certification
Texas A&M
Timeline
Generic

Patricia Buell

Murfreesboro,TN

Summary

Adept at driving operational excellence, I enhanced route efficiency and customer satisfaction at Orkin. Leveraging skills in route optimization and exceptional communication, I negotiated vendor contracts and trained technicians, fostering a culture of safety and continuous improvement. My proactive approach and ability to adapt have consistently improved team performance and service quality.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Route Manager

Orkin
05.2012 - Current
  • Negotiated contracts with vendors for equipment leasing or purchasing at competitive prices while maintaining quality standards.
  • Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.
  • Improved route efficiency by analyzing and optimizing daily delivery schedules.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Worked with diverse types of weather and ground conditions.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Education

Diploma -

Glencliff High
Nashville, TN

Skills

  • Customer Consultation
  • Route coordination
  • Schedule Management
  • Staff Training
  • Route Optimization
  • Route Scheduling
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent Communication
  • Team Collaboration
  • Critical Thinking
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Relationship Building
  • Vehicle Inspection
  • Safety standards
  • Safety Management
  • Self Motivation
  • Route Planning
  • Customer Relationship Management
  • Interpersonal Skills
  • Documentation
  • Inventory Control
  • Continuous Improvement
  • Written Communication
  • Vehicle Cleaning and Maintenance
  • Safety regulations implementation

Certification

Purdue University

Texas A&M

Texas A&M

Certification

Timeline

Route Manager

Orkin
05.2012 - Current

Diploma -

Glencliff High

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Patricia Buell