Summary
Overview
Work History
Education
Skills
COMPUTER SKILLS
Timeline
Generic

PATRICIA BURDELL

Buchanan Dam,TX

Summary

To obtain a position where I can leverage my skills and experience as a patient care specialist and/or handling medical record documentation. Experienced Patient Access Representative with over 20 years of experience in medical industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

16
16
years of professional experience

Work History

Patient Access Representative

R1RCM
BURNET, TX
07.2015 - Current
  • Collected and entered patient demographic and insurance data into computer database to establish patient’s medical record.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Performed patient pre-admission, admission, transfer and discharge activities.
  • Collected and posted co-payments and explained patient financial responsibility to patients and family.
  • Organized Resource Book for ER Department
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
  • Resolved patient financial problems with guidance from documented guidelines and procedures
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
  • Attend monthly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.

Executive Housekeeper

Canyon of the Eagles
09.2014 - 07.2015
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Streamlined weekly cleaning schedule for 4 employees.
  • Changed bed linens and collected soiled linens for cleaning.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
  • Kept building entryway glass clean and polished for professional presentation.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
  • Rotated linens in storerooms and replenished when supplies ran low
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional
  • Picked up trash from parking lot and garden areas to keep those areas free of debris

FRONT DESK CLERK/Checkout Cashier

MCNT/USMD
IRVING, TEXAS
07.2005 - 07.2013
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Greeted over 30 patients per day.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Entered charges and payments and balanced at end of day.
  • Generated super bills.
  • Scheduled appointments.
  • Collaborated with doctors and clinical staff as needed.

Education

No Degree - GENERAL BUSINESS

MASSEY BUSINESS COLLEGE
Nacogdoches, TX
05.1992

High School Diploma -

Leander High School
Leander, TX
05.1975

Skills

  • Gathering Information from Patients
  • Patient Needs Assessment and Referral
  • Communicating to Patients and Families
  • Caring and Empathetic
  • Calm and Effective Under Pressure
  • Administrative and Office Support
  • Patient Confidentiality and Data Security
  • Organized and Efficient
  • Resolving Problems
  • Punctual and Hardworking
  • Payment Calculation
  • Patient Registration
  • Reliability and Dedication
  • Attention to Detail
  • Excellent Telephone Etiquette

COMPUTER SKILLS

File Tracker, Venture, Various software programs including AS400, MSP, ALTEL, MISYS, NEXT GEN, COMPULINK, ACENSION, RUMBUS, HEALTHWARE, PAYNAV, COMPASS, R1 HUB, CERNER, PHREESIA, 10 KEY BY TOUCH, OPERATE ALL OFFICE EQUIPMENT.

Timeline

Patient Access Representative

R1RCM
07.2015 - Current

Executive Housekeeper

Canyon of the Eagles
09.2014 - 07.2015

FRONT DESK CLERK/Checkout Cashier

MCNT/USMD
07.2005 - 07.2013

No Degree - GENERAL BUSINESS

MASSEY BUSINESS COLLEGE

High School Diploma -

Leander High School

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PATRICIA BURDELL