Summary
Overview
Work History
Skills
Timeline
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Patricia Burditt

Crown Point,IN

Summary

Experienced and dedicated restaurant professional with over 8 years of expertise in both management and front-line service roles. Proven ability to lead and motivate teams, enhance customer satisfaction, and optimize operational efficiencies. Demonstrated success in managing inventory, reducing costs, and implementing effective training programs. Committed to providing exceptional dining experiences and maintaining high standards of cleanliness and safety. Adept at upselling techniques, event planning, and conflict resolution.

Overview

17
17
years of professional experience

Work History

Bartender/Manager/Server Trainer

Asparagus
06.2022 - Current
  • Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars and increasing drink sales by 23%.
  • Supervised a team of staff members, ensuring smooth operations and high service standards.
  • Increased overall customer satisfaction scores by 18% through staff training and enhanced service protocols.
  • Organized and managed monthly events that boosted weekend sales by 29%.
  • Served an average of 50+ tables per shift, ensuring timely and accurate order delivery.
  • Consistently received positive feedback from customers, contributing to a 38% increase in repeat business.
  • Upsold menu items, leading to a 23% increase in average ticket size.
  • Maintained cleanliness and organization of the dining area, resulting in zero health code violations during inspections.
  • Developed strong relationships with vendors, negotiating favorable pricing terms for purchases.

Professional Cleaning Specialist

Self-Employed
02.2007 - Current
  • Performed thorough cleaning and maintenance of over 50 commercial, new home builders, and residential properties annually, ensuring high standards of cleanliness and sanitation.
  • Managed a diverse client base, providing personalized cleaning services tailored to individual needs and preferences, resulting in a 95% client retention rate.
  • Utilized a variety of cleaning tools and products to effectively clean and disinfect different surfaces. Successfully reduced cleaning time by 20% through the implementation of efficient cleaning techniques.
  • Developed and maintained positive relationships with clients, leading to repeat business and 20% increase in client referrals annually.
  • Organized and scheduled cleaning tasks efficiently to meet the specific requirements and deadlines of clients, managing 10-15 appointments per week.
  • Conducted inventory management of cleaning supplies and equipment, ensuring availability and proper use, reducing supply costs by 18% through strategic purchasing.
  • Adhered to health and safety regulations to create a safe and hygienic environment for clients, achieving a 100% safety compliance record.

Manager/Server Manager

Cafe Fondue
09.2016 - 07.2021
  • Supervised daily operations of the restaurant, overseeing a team of to ensure exceptional service and operational efficiency.
  • Enhanced customer satisfaction scores by 20% through staff training programs and improved service protocols.
  • Addressed and resolved customer complaints, maintaining a 4.8-star rating on major review platforms.
  • Managed inventory and supply chain, reducing food waste by 14% and cutting supply costs by 10% through strategic ordering and usage monitoring.
  • Increased average check size by 12% through effective upselling techniques and menu recommendations.
  • Conducted regular staff evaluations, resulting in a 50% reduction in staff turnover by identifying and addressing performance issues early.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.

Skills

  • Leadership
  • Hospitality service expertise
  • Staff Training and Development
  • Health codes compliance
  • Upselling and Sales Expertise
  • Cost Control
  • Basic accounting
  • Inventory Management
  • Engaging personality
  • Conflict Resolution

Timeline

Bartender/Manager/Server Trainer

Asparagus
06.2022 - Current

Manager/Server Manager

Cafe Fondue
09.2016 - 07.2021

Professional Cleaning Specialist

Self-Employed
02.2007 - Current

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Patricia Burditt