Summary
Overview
Work History
Education
Skills
Languages
Timeline
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PATRICIA BUSTAMANTE

Carrollton,TX

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

29
29
years of professional experience

Work History

Travel Agency Manager

Patricia Travel Agency
08.2020 - Current
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Launched quality assurance practices for each phase of development

Travel Agent

Destinos Mundiales S.A.
09.2002 - 07.2020
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Travel Agent Assistant

Gata Tours S.A.
04.1995 - 04.2002
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

Education

High School Diploma -

Concorde Academy
Miraflores/Lima/Peru
12.1984

High School Diploma -

Mater Purissima
Miraflores/Lima/Peru
12.1983

Skills

  • Cost Control
  • Business Development
  • Fiscal Management
  • Emergency Response

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Travel Agency Manager

Patricia Travel Agency
08.2020 - Current

Travel Agent

Destinos Mundiales S.A.
09.2002 - 07.2020

Travel Agent Assistant

Gata Tours S.A.
04.1995 - 04.2002

High School Diploma -

Concorde Academy

High School Diploma -

Mater Purissima

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PATRICIA BUSTAMANTE