Patricia Byaus
San Tan Valley,Arizona
Summary
To obtain a position in a professional organization, one that will allow me to utilize my skills, experience and knowledge as well as learn and grow in a challenging environment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Sr. Clinical Administrative Coordinator- Team Lead
UnitedHealth Group
04.2013 - Current
- Research plan documents and contracts for prior authorizations.
- Ensure pending cases are resolved timely and accurately
- Assisted in interviewing new team members from list of candidates recommended by recruitment team.
- Collaborated with management team to implement new work procedures or policies.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Ensure provider, member and internal escalations are resolved timely and efficiently
- Created and implemented training process for new hires
- Consulted with managers to resolve problems relating to employee performance.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Monitored team performance in monthly audits
Customer Quality Specialist
Apria Healthcare
08.2009 - 02.2012
- Quarterly revenue confirmation
- Verification of insurance as well as obtained prior authorization
- Trained new hire representatives.
- Investigated and resolved customer complaints related to product quality issues.
- Promoted available products and services to customers during service, account management and order calls.
Customer Service Representative- Team Lead
Ferrellegas
05.2008 - 05.2009
- Managed, trained and mentored a team of customer service representatives and handled all escalated employee/customer concerns and issues
- Assisted customers with any issues they had regarding deliveries as well as setup new customer accounts
- Handled accounts payable and accounts receivable
- Made outbound calls and collected on past due accounts.
Medical Assistant
Dr. John Deangelis -Pain Limited
12.2006 - 05.2008
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Verified patients' insurance, obtained prior authorization and scheduled appointments for office and outpatient procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Education
Rio Salado College
Medical Assistant -
Apollo College
Banner Baywood Hospital
Skills
- Training Curriculum Design
- Training And Coaching
- Meeting Arrangements
- Documentation And Reporting
- Insurance Verification
- Strategic Goal Development
- Patient Care
- New Hire Training
- Staff Performance Evaluation
- Staff Leadership
- Project Coordination
- Documentation Review
Timeline
Sr. Clinical Administrative Coordinator- Team Lead
UnitedHealth Group
04.2013 - Current
Customer Quality Specialist
Apria Healthcare
08.2009 - 02.2012
Customer Service Representative- Team Lead
Ferrellegas
05.2008 - 05.2009
Medical Assistant
Dr. John Deangelis -Pain Limited
12.2006 - 05.2008
Rio Salado College
Medical Assistant -
Apollo College
Banner Baywood Hospital
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