Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Cagle

Eustis

Summary

Dedicated professional with a proven track record at USPS, excelling in efficient mail delivery and customer service. Demonstrated dependability and strong observation skills, enhancing operational efficiency and customer satisfaction. Skilled in load balancing and maintaining accurate records, ensuring timely and secure delivery of sensitive materials while adapting to changing conditions.

Overview

25
25
years of professional experience

Work History

Rural Mail Carrier

USPS
09.2007 - 04.2018
  • Learned safety protocols for handling mail and ensuring secure deliveries.
  • Adapted quickly to new routes and delivery schedules for efficient service.
  • Assisted in sorting and organizing mail for timely distribution.
  • Developed familiarity with postal regulations and customer service standards.
  • Utilized postal equipment to manage daily delivery tasks effectively.
  • Maintained accurate records of deliveries and collected signatures as required.
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Conducted regular vehicle maintenance checks, ensuring safety and reliability of delivery operations.
  • Ensured secure delivery of sensitive documents, gaining trust from community members.
  • Demonstrated exceptional navigation skills, ensuring efficient and effective delivery across rural areas.
  • Identified and reported potential safety hazards in delivery area, contributing to safer community environment.
  • Maintained accurate records of deliveries and pickups to streamline postal operations.
  • Adapted to new delivery routes quickly, demonstrating flexibility and commitment to service continuity.
  • Streamlined delivery processes, leading to more consistent mail arrival times.
  • Enhanced operational efficiency by providing feedback on route optimizations.
  • Increased efficiency by organizing mail and parcels before delivery, minimizing time spent on each route.
  • Safely operated postal delivery vehicles, ensuring timely distribution of mail and packages.
  • Streamlined the sorting process for faster mail distribution and improved overall efficiency.
  • Collaborated with other team members to identify inefficiencies in current mail processes and implement improvements.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
  • Identified postage discrepancies and escalated for resolution to limit customer delays.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Sorted mail according to order of address appearance for easy access in field.
  • Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
  • Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
  • Reduced late deliveries by maintaining an organized and efficient route schedule.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
  • Organized mail ahead of delivery runs for correct routing.
  • Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
  • Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
  • Handled accurate cash payments for postage and incurred fees.

School Office Clerk

Orange County Public School System
04.1993 - 08.2002
  • Managed office correspondence, ensuring timely communication and organization of documents.
  • Implemented filing systems to enhance document retrieval efficiency and maintain records accuracy.
  • Oversaw inventory management, ensuring adequate supplies while minimizing costs through strategic sourcing.
  • Served as a reliable point of contact for clients and customers, providing exceptional service while addressing their needs efficiently.
  • Streamlined office processes by implementing efficient filing systems and organizational techniques.
  • Maintained confidentiality of sensitive information, adhering to privacy policies and procedures.
  • Enhanced customer satisfaction with prompt responses to inquiries and professional problem-solving skills.
  • Managed inventory of office supplies, proactively identifying needs and placing orders before shortages occurred.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Education

High School Diploma -

Apopka High School
Apopka

Skills

  • Dependability
  • Load balancing
  • Observation
  • Prioritization

Timeline

Rural Mail Carrier

USPS
09.2007 - 04.2018

School Office Clerk

Orange County Public School System
04.1993 - 08.2002

High School Diploma -

Apopka High School

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