Patricia Cain

• Optimized workflow processes for faster service delivery, implementing effective cable management techniques.
• Increased customer satisfaction with thorough post-installation inspections of optical networks.
• Safeguarded network integrity by identifying and resolving fiber optic issues onsite.
• Streamlined inventory management processes, maintaining accurate records of materials used during each project phase.
• Implemented quality control measures during installation projects, ensuring all work was completed according to established standards.
• Meticulously maintained industry-standard tools and equipment to ensure optimal functionality during repair tasks.

Operator, Service Order Writer, Business Service Representative. Helped customers with every aspect of their telephone service.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Maintained accurate inventory levels for efficient pharmacy operations and cost control.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Collected co-payments or full payments from customers.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Communicated directly with doctors offices via telephone, fax and email.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Reviewed and verified customer information and insurance provider information.
• Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
• Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
• Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
• Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
• Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
• Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Counted and labeled prescriptions with correct item and quantity.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Entered and processed patients' prescriptions into internal system.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Resolved third-party billing, computer system and customer service issues.
• Set up and modified patient profiles to include current medications and insurance details.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.