Patricia Calle Lindao
Jackson Heights,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ambitious to use current skills and knowledge to branch into another component in helping students accomplish their educational path.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Assistant Lvl 1
CUNY City Tech
03.2022 - Current
- Assisted in outreach of CUNYfirst system changes.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Responded to queries on phone, via email or through IT ticketing system (CUNY Service Now).
- Assigned as Knowledge Base Manager for Service Now.
- Developed user-friendly IT solutions for improved staff productivity.
- Diagnosed and troubleshot hardware, software and network issues.
- Managed inventory of IT equipment by organizing consistent stock tracking for student loaner device program.
- Created comprehensive documentation for students, faculty and staff.
- Offered assistance in implementing and developing training programs.
- Troubleshoot various operating systems.
- Conducts general training sessions for new systems, programs, etc.
IT Support Assistant
CUNY City Tech
02.2018 - 03.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Submission of CRM tickets to escalate technical issues; GroupLink ticketing system for on-site job requests.
College Assistant
CUNY City Tech
03.2013 - 01.2018
- Assisted students with new implementation fo CUNYfirst.
- Aided students in activating account and train how to register for classes via CUNYfirst.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
- Kept office supplies well organized and sufficiently stocked.
- Responded to queries on phone, in-person and via email.
Education
Associate of Applied Science - Architectural Technology
New York City College of Technology of The City University of New York
Brooklyn, NYAssociate of Applied Science - Business Management - HR Focus
Eastern Gateway Community College
Steubenville, OHBachelor of Science - Business Administration Management
Central State University
Wilberforce, OHSkills
- Software Installation
- Helpdesk support
- Incident Management
- Information Security
- User Training
- Presentation Skills
- Computer Proficiency
- Microsoft Office Suite
- Documentation
- Customer Service
- Critical Thinking
- Adobe Creative Cloud: Illustrator, InDesign, Photoshop & Acrobat
Certification
- Desktop Pro Certificate (Microsoft Office Suite)
- Office 365 Administration and Troubleshooting Training (10997)
- ISO 9001: 2015 Internal Auditor Training
- Administrative Human Resources
- Introduction to Project Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
IT Assistant Lvl 1
CUNY City Tech
03.2022 - Current
IT Support Assistant
CUNY City Tech
02.2018 - 03.2022
College Assistant
CUNY City Tech
03.2013 - 01.2018
Associate of Applied Science - Architectural Technology
New York City College of Technology of The City University of New York
Associate of Applied Science - Business Management - HR Focus
Eastern Gateway Community College
Bachelor of Science - Business Administration Management
Central State University
Similar Profiles
Ahmed ShafiAhmed Shafi
Front Desk Assistant at City Tech, CUNYFront Desk Assistant at City Tech, CUNY
VALERIE POULOLOVALERIE POULOLO
Academic Advisor, Colin Powell School at THE CITY COLLEGE OF NEW YORK (CUNY)Academic Advisor, Colin Powell School at THE CITY COLLEGE OF NEW YORK (CUNY)
Wilhemina AgbemakplidoWilhemina Agbemakplido
Adjunct Lecturer at Cuny The City University Of New York, CSIAdjunct Lecturer at Cuny The City University Of New York, CSI
RAMIRO PEREZRAMIRO PEREZ
AV on Site Technician at Avidex / ROKUAV on Site Technician at Avidex / ROKU
Carola GuillenCarola Guillen
Sales Representative at Emblem Health InsuranceSales Representative at Emblem Health Insurance