Summary
Overview
Work History
Education
Skills
runner
Languages
Accomplishments
Timeline
Generic

Patricia Campo

Small Business Owner
CAPE CORAL,FL

Summary

Accomplished business leader with a proven track record at Best Pets Dog Daycare, Boarding and Grooming, enhancing operational efficiency and customer satisfaction. Skilled in business management and relationship building, I spearheaded initiatives that significantly increased repeat business. Expert in staff management and development, fostering a team-oriented environment that drives company success.

Overview

25
25
years of professional experience

Work History

Owner

Best Pets Dog Daycare, Boarding and Grooming
03.2010 - 08.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

Waitress

Rumrunner
01.2008 - 01.2010
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Manager's Assistant

Runagrounds Coffee Shop
02.2005 - 12.2007
  • Ran errands to support daily needs of management.
  • Responded to and directed incoming calls and other communication.
  • Scheduled meetings and managed calendar.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Clerk

Rosenblatt Securities
09.1999 - 04.2002
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Managed and organized documents for data entry tasks.
  • Used computer software to store and retrieve data.

Education

High School Diploma -

Nassau Community College
Garden City, NY

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Project Management
  • Operations Management
  • Business Management
  • Staff Management
  • Staff hiring
  • Business launch
  • Business Administration
  • Business marketing
  • Employee Development
  • Administrative Oversight
  • Regulatory Compliance
  • Attention to Detail
  • Customer Service
  • Decision-Making
  • Team Leadership
  • Customer Service Management
  • Effective leader
  • Scheduling
  • Purchasing and planning
  • Employee Scheduling

runner

I trained for 8 months to run my first 1/2 marathon at age 51. I finished in 2hrs 2 min. 

Languages

German
Elementary

Accomplishments

I have always worked in the customer service industry in many different capacities. I also have years of experience in customer sales. I moved to Florida and worked different jobs while starting a pet sitting service. I am proud to say after years of building a clientele, I was able to open my small business in a brick and morter, and proceeded to grow business to over 500 clients with upto 13 employees. I was able to sell my business, and look forward to bringing my experience to help another company grow.

Timeline

Owner

Best Pets Dog Daycare, Boarding and Grooming
03.2010 - 08.2024

Waitress

Rumrunner
01.2008 - 01.2010

Manager's Assistant

Runagrounds Coffee Shop
02.2005 - 12.2007

Clerk

Rosenblatt Securities
09.1999 - 04.2002

High School Diploma -

Nassau Community College

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Patricia CampoSmall Business Owner