Patricia Campo
Small Business Owner
CAPE CORAL,FL
Summary
Accomplished business leader with a proven track record at Best Pets Dog Daycare, Boarding and Grooming, enhancing operational efficiency and customer satisfaction. Skilled in business management and relationship building, I spearheaded initiatives that significantly increased repeat business. Expert in staff management and development, fostering a team-oriented environment that drives company success.
Overview
25
25
years of professional experience
Work History
Owner
Best Pets Dog Daycare, Boarding and Grooming
845 SE 47th St
03.2010 - 08.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Waitress
Rumrunner
Cape Harbour, Cape Coral, Florida
01.2008 - 01.2010
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Manager's Assistant
Runagrounds Coffee Shop
Cape Harbour, Cape Coral, Fl
02.2005 - 12.2007
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Resolved basic computer and office equipment issues through troubleshooting.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Clerk
Rosenblatt Securities
New York Stock Exchange, New York, NY
09.1999 - 04.2002
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
Education
High School Diploma -
Nassau Community College
Garden City, NYSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Staff Management
- Staff hiring
- Business launch
- Business Administration
- Business marketing
- Employee Development
- Administrative Oversight
- Regulatory Compliance
- Attention to Detail
- Customer Service
- Decision-Making
- Team Leadership
- Customer Service Management
- Effective leader
- Scheduling
- Purchasing and planning
- Employee Scheduling
runner
I trained for 8 months to run my first 1/2 marathon at age 51. I finished in 2hrs 2 min.
Languages
German
Elementary
Accomplishments
I have always worked in the customer service industry in many different capacities. I also have years of experience in customer sales. I moved to Florida and worked different jobs while starting a pet sitting service. I am proud to say after years of building a clientele, I was able to open my small business in a brick and morter, and proceeded to grow business to over 500 clients with upto 13 employees. I was able to sell my business, and look forward to bringing my experience to help another company grow.
Timeline
Owner
Best Pets Dog Daycare, Boarding and Grooming
03.2010 - 08.2024
Waitress
Rumrunner
01.2008 - 01.2010
Manager's Assistant
Runagrounds Coffee Shop
02.2005 - 12.2007
Clerk
Rosenblatt Securities
09.1999 - 04.2002
High School Diploma -
Nassau Community College