Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Patricia Canales

Los Angeles,CA

Summary

Seeking a dynamic employment opportunity to leverage my extensive customer service and clerical experience, enabling me to contribute significant value to the organization's overall growth and success.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

City Of Montebello
Montebello, NC
11.2023 - Current
  • Managed communications between staff and customers, producing error-free correspondence and routing mail.
  • Supported meetings by organizing spaces, preparing documentation, and completing meeting notes.
  • Organized and updated file systems for easy record retrieval.
  • Directed calls to streamline support and assisted customers with inquiries and trip planning.
  • Participated in promotional events and recorded sales of Transit fare media.
  • Managed Lost & Found and staffed Customer Service desk.
  • Assisted in the Transit Money Room by counting and sorting cash, preparing deposit bags, and maintaining records.
  • Assisted in office tasks such as typing, proofreading, filing, and updating records.
  • Answered calls, scheduled appointments, and transcribed meeting minutes.
  • Maintained inventory of office supplies and materials.
  • Proficient in telephone techniques, office machines, and computer programs.
  • Strong in basic mathematics and office organization.
  • Excellent command of English and Spanish usage and grammar.
  • Skilled in maintaining files and records accurately.
  • Demonstrated initiative, good judgment, and strong communication skills.

Call Center Representative

Hero DVO
Glendale
03.2019 - 11.2023
  • Proficient in handling phone calls and efficiently scheduling appointments for patients
  • Demonstrated ability to manage the scheduling of appointments for teenage patients, ensuring recalls and treatments are properly coordinated
  • Proactive in following up with insurance billers to obtain necessary authorizations for patients, while also taking the initiative to submit authorization requests when needed
  • Consistently meet or exceed daily call quotas and goals Strong track record of timely completion of tasks and projects
  • Proficient in Dentrix, effectively utilizing the software for office operations
  • Skilled in using Google Docs and Google Sheets for documentation and data management
  • Possess a HIPAA certification, ensuring adherence to healthcare privacy regulations.

Teller Ll

First Entertainment CU
Hollywood
10.2007 - 10.2018
  • Providing exceptional customer service in a professional and efficient manner
  • Demonstrating active listening skills and making informed decisions
  • Consistently completing tasks and projects within prescribed timelines
  • Achieving monthly goals by consistently meeting and exceeding targets
  • Responsible for ordering cash supplies to ensure smooth operations of the branch
  • Ensuring accurate balancing of the branch at the end of each day
  • Managing and maintaining a cash drawer, conducting regular balancing throughout the day
  • Handling check/cash deposits and processing cashier's checks withdrawals
  • Proficient in opening secondary accounts and effectively cross-selling products and services
  • Maintaining organized archives of all branch work for easy retrieval
  • Successfully managing difficult and frustrated customers with professionalism and empathy
  • Expertise in scanning and archiving all documents provided by various departments
  • Ensuring proper archiving of original documents for record-keeping purposes
  • Efficiently sorting and delivering incoming and outgoing mail
  • Experience in managing shipping and receiving of packages through UPS, FedEx, couriers, and USPS
  • Proactively monitoring and replenishing supplies for all departments to ensure smooth operations

Cashier

Barnes & Noble
Los Angeles, CA
12.2005 - 10.2007
  • Proficient in cash handling and daily balancing of cash drawer for a high-traffic retail environment
  • Demonstrated expertise in inventory control, including stocking and receiving, ensuring accurate tracking and efficient product availability
  • Consistently responsible for placing textbook and apparel orders, optimizing inventory levels and meeting customer demands
  • Trusted with distributing cash to employees when necessary, showing integrity and attention to detail in financial transactions
  • Proven commitment to delivering excellent customer service, both in person and over the phone, ensuring a positive and satisfactory experience for all individuals
  • Skilled in scheduling shifts, effectively coordinating team members' work schedules to optimize efficiency and meet business goals

Education

High School Diploma -

Benjamin Franklin High School
Los Angeles
05-2005

Some College (No Degree) -

Glendale Community College
Glendale, CA

Skills

  • Document Control
  • Spreadsheet Management
  • Filing
  • Scheduling
  • Clerical Support
  • Meeting planning
  • Mail handling
  • Inventory Management
  • Positive Attitude
  • Organizing and Categorizing
  • Supply Restocking
  • Appointment Scheduling
  • Minute Taking
  • Bookkeeping
  • Data Entry
  • Calendar Management
  • Proficient in utilizing Microsoft Office suite including Word, Excel, PowerPoint, and Outlook

Languages

Spanish
Native/ Bilingual

Timeline

Administrative Assistant

City Of Montebello
11.2023 - Current

Call Center Representative

Hero DVO
03.2019 - 11.2023

Teller Ll

First Entertainment CU
10.2007 - 10.2018

Cashier

Barnes & Noble
12.2005 - 10.2007

High School Diploma -

Benjamin Franklin High School

Some College (No Degree) -

Glendale Community College

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Patricia Canales