Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patricia Capoccetta

Springhill,Florida

Summary

Dependable Home Health Aide with 14 years of experience providing in-home care to patients with various conditions. Adept at administering medication, recording vital signs, and following care plans according to doctors' specifications. Adaptable and dynamic professional passionate about maintaining patient emotional and physical health. Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness. Qualified professional specializes in personal care and related services under direction, instruction and supervision of registered nurses. History of managing mobility support, administering medications and organizing appointments. Reliable in keeping areas clean and organized to maintain healthy, safe environment. Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Home Care Provider

Southern Loving Care
springhill, Florida
04.2016 - Current
  • Handled activities of daily living (ADL) in full or part to support clients' needs
  • Prepared meals, cleaned homes, and managed laundry to maintain healthy domestic standards
  • Monitored patients' blood sugar as part of diabetic care and intervened in critical situations
  • Trained to properly use mechanical lifts and support patients with limited mobility
  • Offered emotions, social, and personal support with help individuals with varying diagnoses live full lives
  • Helped clients meet personal obligations and maintain medical care by accompanying on appointments
  • Worked with supervisor to coordinate personal at-home care plans for [Type] clients
  • PCTransported clients to doctor's office, grocery store, and other essential errands
  • Assisted with client personal care needs such as bathing and dressing
  • Reviewed and followed specific care plans for clients and reported completed tasks
  • Administered medications or aided client with self-administration
  • Learned and followed all Medicare, Medicaid, and HIPAA regulations and requirements
  • Held friendly conversations with clients to offer companionship and emotional support
  • Wrote reports and documented patient conditions, vital signs, and medication intake
  • Took vital signs and monitored food and liquid intake and output.

Customer Service Representative

Blue Cross/Blue Shield
Utica, NY
01.2001 - 04.2006
  • Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
  • Managed inbound and outbound calls to respond to inquiries and resolve concerns
  • Recommended products and services to members and educated customers about relevant offerings
  • Supported branch in meeting goals by obtaining member referrals and taking ownership of member issues
  • Acted as company ambassador, professionally delivering high level of service and high-quality support to every customer
  • Answered incoming calls and assisted customers with questions
  • Advised customers on status of merchandise ordered and arranged for pickup and delivery
  • Consistently met identified team and client performance metrics, goals, and deadlines
  • Processed customers' product orders in collaboration with third-party fulfillment vendor
  • Assisted associates with problem resolutions
  • Utilized organization's computer system to look up and record information concerning member accounts
  • Answered inbound calls to greet and assist customers with various needs and questions
  • Completed and processed paperwork and records with attention to detail to ensure accurate entry of important data in company CRM
  • Directed individuals on usage and benefits of self-service tools
  • Answered calls or emails from customers and assisted with special requests or resolving complaints
  • Responded to questions and followed up on customer interactions
  • Provided expert service by communicating information to customers and following up on promises
  • Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues
  • Utilized systems such as [Type] to help customers
  • Addressed customer concerns and complaints, resolving issues quickly and efficiently
  • De-escalated customer complaints using [Type] techniques
  • Monitored and resolved [Type] issues in timely manner
  • Resolved customer inquiries, complaints, and issues while proactively using [Type] techniques to provide solutions
  • Implemented best practices in fostering exceptional customer care support and satisfying customers.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Implemented innovative methods for streamlining the customer service process.
  • Answered customer inquiries via phone, email, and chat.

Claims Representative

Metlife
Utica, NY
06.1988 - 01.2001
  • Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
  • Processed a high volume of claims efficiently while maintaining quality standards.
  • Attended continuing education seminars related to insurance industry best practices and new legislation.
  • Interpreted legal documents such as contracts or court orders when evaluating claims for payment.
  • Analyzed trends in claim denials or delays to identify areas for improvement within the organization.
  • Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
  • Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
  • Identified potential fraud indicators during the review process and reported suspicious activity accordingly.
  • Ensured timely submission of required documentation from claimants prior to approval of payment.
  • Assisted in developing new processes and procedures for improved efficiency.
  • Handled customer inquiries regarding insurance policy coverage details and payment status updates.
  • Documented changes in claim statuses using specialized software systems.
  • Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
  • Developed strategies to reduce the number of denied or delayed claims within assigned portfolio.
  • Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
  • Educated customers on their rights under state and federal regulations governing insurance policies.
  • Resolved complex discrepancies in policyholder files to facilitate accurate claim processing.
  • Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
  • Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
  • Conducted research into medical terminology related to healthcare claims processing activities.
  • Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.

Education

High School Diploma - Business

Rome Free Academy
Rome, NY
01.2005

Certificate - Practical Nursing, Medication distribution, and administrating shots

Monroe Community College
Rochester, NY

Associate - Nursing

Wayne-Finger Lake Boces
Newark, NY
05.2006

Skills

  • Patient transportation
  • Meal preparation
  • Clinical documentation and reporting
  • Recording vital signs
  • Care plan adherence
  • Personal care services
  • Nutritional meal preparation
  • Medical terminology and equipment
  • Light housekeeping
  • Interpersonal communication
  • Patient transport
  • Care for patients
  • Provide emotional support
  • Report observations
  • Observe behaviors
  • Relationship building
  • Client safety and first aid
  • Medication Administration
  • Compassionate client care
  • Care Plan Management
  • Client documentation
  • Progress Documentation
  • Patient assistance
  • Patient Care

Certification

I hold current certifications for CPR, BLS, and Medication . I stay up-to-date on the latest techniques and standards for these essential skills, and I'm prepared to provide life-saving care in an emergency situation. I'm also trained to safely and accurately administer medications as prescribed by a physician.

Timeline

Home Care Provider

Southern Loving Care
04.2016 - Current

Customer Service Representative

Blue Cross/Blue Shield
01.2001 - 04.2006

Claims Representative

Metlife
06.1988 - 01.2001

High School Diploma - Business

Rome Free Academy

Certificate - Practical Nursing, Medication distribution, and administrating shots

Monroe Community College

Associate - Nursing

Wayne-Finger Lake Boces

Similar Profiles

CREATE PROFILE
Patricia Capoccetta