Patricia CARBAJAL
Chesapeake,VA
Summary
Dedicated relationship banker with expertise in building client relationships and enhancing customer experiences. Proven ability to drive customer loyalty through tailored banking solutions and effective teamwork while ensuring compliance with established processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Relationship Banker
Truist Bank
Suffolk, VA
03.2017 - Current
- Developed and maintained strong client relationships to meet financial needs and enhance customer loyalty.
- Educated clients on products and services, ensuring informed decision-making and satisfaction.
- Analyzed clients' financial needs to provide tailored banking solutions and recommendations.
- Collaborated with team members to streamline account opening processes, improving operational efficiency.
Education
Associate of Science -
Associate of Science -
UTESA
DOMINICAN REPUBLIC01-2005
Skills
- Relationship building and management
- Client solutions advisory
- Cash handling
- Dispute resolution
- Account management
- Problem solving
- Customer service-oriented
- Sales expertise
- Client experience branding
- Teamwork
- Know your customer
- Adaptability
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
Certification
- BRMP - Business Relationship Management Professional
- CSP - Certified Sales Professional
Languages
Spanish
Full Professional
Timeline
Relationship Banker
Truist Bank
03.2017 - Current
Associate of Science -
Associate of Science -
UTESA