Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Patricia Cardenas

Spring,TX

Summary

  • Dedicated person with solid experience in leadership roles, online marketing and interpersonal relationships. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and problem-solving skills. Collaborative with relentless work ethic. Ready to learn new abilities and grow with the team.

Overview

19
19
years of professional experience

Work History

Bilingual Assistant Branch Manager

Woodforest National Bank
07.2023 - Current
  • Consistently met or exceeded individual performance goals, contributing significantly to overall branch success. I’ve become the TOP producer of the Branch.
  • Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
  • Streamlined account opening processes for improved efficiency and a better client experience.
  • Collaborated with team members to achieve branch sales targets and enhance overall productivity.
  • Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
  • Improved teller accuracy by conducting regular audits and emphasizing the importance of attention to detail.
  • Mentored and trained new hired, fostering teamwork, collaboration, and professional growth within the branch.
  • Managed risk effectively by adhering to bank policies and procedures during transactions.
  • Developed strong relationships with clients, creating lasting connections that contributed to business growth.
  • Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
  • Reduced transaction wait times through efficient multitasking and effective queue management techniques.
  • Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
  • Supported branch operations by performing various administrative tasks such as filing, data entry, and report generation as needed.
  • Participated in community outreach events, representing the bank positively while establishing valuable business connections within the local market area.
  • Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
  • Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
  • Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
  • Executed wire transfers, stop payments and account transfers.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Educated customers on online banking and mobile banking applications.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Assisted customers with banking needs and inquiries.
  • Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
  • Complied with regulatory, legal and ethical requirements to protect bank assets.
  • Enhanced communication between clients and staff by providing accurate, timely translations in both English and Spanish.
  • Increased productivity by prioritizing tasks according to urgency and delegating responsibilities when appropriate.
  • Supported office efficiency by managing schedules, organizing files, and maintaining a clean, professional workspace.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Trained and supervised employees on office policies and procedures.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.

CEO

Jólét Store
12.2014 - Current
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Created clear, precise and properly detailed product and service information on company website.
  • Created promotional campaigns to boost sales and drive customer loyalty.
  • Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.

Administrator

Proconca
10.2011 - 06.2018
  • Maintained personnel records and updated internal databases to support document management.
  • Gathered, organized and input information into digital database.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Produce invoices, tax exemptions, and collect clients payments.

Branch Director

Fyr Lois Corporation
09.2007 - 11.2010
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Resolved various issues impacting sales management and business operations.
  • Supported department of 20 employees by answering questions and providing one-on-one mentoring.
  • Established lasting relationships with customers by showing appreciation and inviting feedback on products and services.

Administrative Assistant and Travel Coordinator

Williams-Wilpro
08.2005 - 09.2007


  • Managed executive calendars to strategically coordinate meetings and appointments..
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Answered multiple console telephone system to direct calls to appropriate personnel.
  • Kept high average of performance evaluations.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Education

Marketing And Online Marketing Specialist -

UNIVERSIDAD DEL ZULIA
Venezuela
2018

Business Administration - Not Complete

Instituto Universitario UNIR
Venezuela
1999

Chemistry Engineering - Not Complete

Universidad Del Zulia
Venezuela
1996

High School Diploma -

UE Colegio San Francisco De Asis
Venezuela
07.1994

Skills

  • Employee Motivation and Performance
  • Sales and Marketing
  • Organizational Leadership
  • Recruiting and Hiring Top Talent
  • Articulate Communication
  • Analytical and Critical Thinker
  • Adaptable and Flexible
  • Strategic Planning
  • Attention to Quality
  • Policy Development and Optimization
  • Negotiation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bilingual Assistant Branch Manager

Woodforest National Bank
07.2023 - Current

CEO

Jólét Store
12.2014 - Current

Administrator

Proconca
10.2011 - 06.2018

Branch Director

Fyr Lois Corporation
09.2007 - 11.2010

Administrative Assistant and Travel Coordinator

Williams-Wilpro
08.2005 - 09.2007

Marketing And Online Marketing Specialist -

UNIVERSIDAD DEL ZULIA

Business Administration - Not Complete

Instituto Universitario UNIR

Chemistry Engineering - Not Complete

Universidad Del Zulia

High School Diploma -

UE Colegio San Francisco De Asis

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Patricia Cardenas