Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Carey

St Paul,MN

Summary

Detail-oriented HR Associate with excellent analytical skills and experience with benefits and payroll administration. Human Resources Associate with comprehensive background in employee relations, recruiting, compensation and benefits. HR executive who is a dynamic leader, team player and motivator. Dedicated Guest Service Representative offering more than 16 years in the hospitality industry, as well as in-depth knowledge of Human Resources and Payroll. Adaptable Front Desk Agent skilled in quickly processing hotel reservations and check-in and check-out procedures. Innovative problem solver and fast learner with advanced understanding of a number of software programs.

Overview

16
16
years of professional experience

Work History

Human Resources/Payroll Manager

Ramada Hotel
Bloomington, MN
01.2014 - Current
  • Led a comprehensive  training for  staff members.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
  • Politely assisted customers in person and via telephone.
  • Greeted guests entering the hotel to ascertain what each guest wanted or needed.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Investigated and resolved guest inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between guests, management and sales team.
  • Provided ongoing guest service, including giving fashion advice.
  • Directed calls to appropriate individuals and departments.
  • Monitored cash drawers in checkout stations to ensure adequate cash supply.

Doctor Tech

Yankee/Rosemount Eye Clinic
Eagan, MN
06.2012 - 11.2013
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs.
  • Documented patient information obtained from interviews.
  • Assessed patients and documented their medical histories.
  • Trained new staff on quality control procedures.
  • Assisted doctors with non-invasive procedures.
  • Provided patient education.
  • Took and recorded patients' temperature, pulse and blood pressure.
  • Ensured safety and well-being of patients.
  • Accurately recorded and reported test results according to established procedures.

Guest Service Representative

Holiday Inn Express
Eagan, MN
02.2010 - 06.2012
  • Greeted and registered guests and issued keys.
  • Recommended top dining and entertainment options for guests in the Eagan area.
  • Computed bills, collected payments and made change for guests.
  • Verified customers' credit and established how the customer would pay for the accommodation.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Made and confirmed reservations.
  • Answered department telephone calls within 4 rings, using correct salutations and telephone etiquette.
  • Greeted, registered and assigned rooms to guests of hotels or motels.
  • Recruited and trained new members of the guest service team.
  • Greeted and welcomed all hotel guests with a smile.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.

Education

Bachelor of Science - Human Resources/Healthcare Management

University of Phoenix
Current

Medical Assistant Certificate - Medical Assitant

Medical Institute of Mn
Minneapolis, MN
1992

Skills

  • Benefits administration
  • Payroll administrator
  • Records maintenance
  • Benefits administration
  • Training programs development
  • Audit preparation and reporting
  • Union grievance resolution
  • Guest services
  • Reservations and booking system experience
  • Service-oriented
  • Staff training
  • Bookkeeping
  • Courteous and helpful

Timeline

Human Resources/Payroll Manager

Ramada Hotel
01.2014 - Current

Doctor Tech

Yankee/Rosemount Eye Clinic
06.2012 - 11.2013

Guest Service Representative

Holiday Inn Express
02.2010 - 06.2012

Bachelor of Science - Human Resources/Healthcare Management

University of Phoenix

Medical Assistant Certificate - Medical Assitant

Medical Institute of Mn

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Patricia Carey