Patricia Carter
Temecula,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Motor Vehicle Representative/ Control Cashier
DMV.org
Costa Mesa, CA
12.2021 - Current
- Assisted customers with vehicle registration, licensing and titling services.
- Processed customer payments for motor vehicle transactions.
- Performed data entry into the DMV computer system using correct codes to process applications correctly.
- Investigated past and current licensees to perform record checks.
- Verified document authenticity to process license application.
- Recorded vital and fiscal records and accounts.
- Performed audits on completed transactions to verify accuracy prior to submission.
- Assisted customers with filling out forms related to Motor Vehicle Registration Services.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Monitored inventory levels of supplies needed for Motor Vehicle Registration Services.
- Verified ownership documents for accuracy to ensure proper documentation of vehicles.
- Issued license plates, stickers, titles and registrations upon completion of required paperwork.
- Maintained accurate records of all transactions in database system.
- Compiled reports summarizing Motor Vehicle Registration activities on a daily basis.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Operations Manager
Pala Casino Spa & Resort
Pala, CA
08.2019 - 12.2021
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Performed cost analysis for various projects to determine budget requirements.
- Hired and onboarded team members to meet immediate and expected demand.
- Crafted operations best practices using audits and project management team feedback.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Created detailed reports on the performance of individual departments within operations.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Monitored resource use to achieve set goals within budget constraints.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Prepared staff work schedules and assigned team members to specific duties.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
Cafe/Buffet Manager
Pala Casino Spa & Resort
Pala, CA
09.2004 - 08.2019
Cafe/Buffet Manager
Pala Casino Spa & Resort
Pala, CA
09.2004 - 08.2019
- Entered time and attendance logs in preparation for payroll.
- Conducted quality, timely performance feedback and performance appraisals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed contracts before signing them on behalf of the organization.
Education
High School Diploma -
San Jacinto High School
San Jacinto, CA06-1994
Some College (No Degree) - Business Administration And Management
San Diego State University
San Diego, CASkills
- Budgeting and Finance
- Policy Adherence
- Networking and Relationship Building
- Document Verification
- Adaptive Learning
- Data Entry
- Legal Documents
- Staff Scheduling
- Document Review
- Bank Deposits
- Money Handling
- Document Management
- Public Service
Affiliations
- Football Mom- Love the game and the challenges that come with raising a son with high dreams of making it one day.
Accomplishments
- I have earned Leader of the Year and Team member of the month on several occasions.
Languages
Spanish
Professional
References
References available upon request.
Timeline
Motor Vehicle Representative/ Control Cashier
DMV.org
12.2021 - Current
Operations Manager
Pala Casino Spa & Resort
08.2019 - 12.2021
Cafe/Buffet Manager
Pala Casino Spa & Resort
09.2004 - 08.2019
Cafe/Buffet Manager
Pala Casino Spa & Resort
09.2004 - 08.2019
High School Diploma -
San Jacinto High School
Some College (No Degree) - Business Administration And Management
San Diego State University
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