PATRICIA CARTER
Oakland,CA
Summary
Proven track record in enhancing guest satisfaction in multiple fields with expert complaints management and meticulous audit reporting. Skilled in balancing front desk operations with safety protocols, I excel in multitasking and problem-solving. Demonstrated ability in training and mentoring, ensuring a secure and efficient environment. My approach has consistently improved operational efficiency and guest service quality.
Overview
12
12
years of professional experience
Work History
Night Auditor
Aimbridge Hospitality
Oakland, CA
07.2024 - Current
- Reconciled discrepancies between accounting records and guest transactions.
Balanced cash drawers and posted room charges to guests' accounts.
Collaborated with team members to ensure efficient operation of front desk during night shifts.
Conducted security checks throughout hotel property to ensure guest safety and prevent potential issues.
Managed inventory of supplies needed for front desk operations, ordering additional items.
Prepared accurate and detailed reports on nightly audit findings.
Coordinated with housekeeping staff to address any room discrepancies or special requests from guests.
Resolved guest complaints to maintain satisfaction with property services.
Personal Assistant
Blackhusman
Palo Alto, CA
04.2021 - 10.2023
- Performed calendar management and scheduling of appointments for the executive.
- Managed office supplies inventory and placed orders when necessary.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Maintained clerical correspondence via email and phone.
- Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
- Acted as the liaison between the executive and clients, maintaining strong professional relationships.
Night Auditor
Ahmir
Oakland, CA
02.2020 - 10.2023
- Managed guest reservations, room assignments, and special requests.
- Prepared accurate and detailed reports on nightly audit findings.
- Backed up front desk, handling diverse customer and operational issues throughout night.
- Balanced cash drawers and posted room charges to guests' accounts.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Maintained a secure environment for the protection of guests' property and assets.
Youth Leader
BAY-Peace Organization
Oakland, CA
04.2013 - 11.2019
- Developed and implemented age-appropriate activities for youth group meetings.
- Evaluated program effectiveness through surveys, feedback sessions, or data analysis methods.
- Assisted in recruitment of new youth members by promoting group at community events.
- Facilitated discussions on relevant topics during meetings and workshops.
- Organized fundraising initiatives and grant applications to support program needs financially.
- Participated actively in professional development opportunities such as conferences or workshops to improve leadership skills further.
- Established partnerships with local organizations to enhance programming opportunities for group.
- Trained new volunteers or staff on program policies and procedures.
- Mentored and supported individual youth members in their personal growth and development.
Education
High School Diploma -
Dewey Academy
Oakland06.2014
Skills
- Complaints Management
- Front Desk Operations
- Balance reporting
- Problem Solving
- Guest Services
- Multitasking and organization
- Tracking expenses
- Audit reporting
- Safety and security procedures
- Training and mentoring
Accomplishments
- Collaborated with a team of 5 in the development of Bowl-A-Thon fundraiser in which we raised 10k to send our youth team to New York for a week.
- Researched, created and executed weekly workshops both by myself or with collaboration with other team members.
- Communicated with existing and potential donors for upkeep and additional running programs.
- Supervised team of 5 staff members to create 'safe place' Events for at-risk youth, veterans against war, and the LGBTQ community.
References
References available upon request.
Timeline
Night Auditor
Aimbridge Hospitality
07.2024 - Current
Personal Assistant
Blackhusman
04.2021 - 10.2023
Night Auditor
Ahmir
02.2020 - 10.2023
Youth Leader
BAY-Peace Organization
04.2013 - 11.2019
High School Diploma -
Dewey Academy
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