Patricia Carter

• Ensures strict compliance with all insurance and contractual requirements across construction projects. This role involves meticulous review of prime and subcontractor contracts, verification of insurance documentation, and coordination with legal and project teams to address any discrepancies or high-risk exposures.
• Procure and maintain all necessary insurance policies for the construction company, including but not limited to general liability, builders’ risk, commercial auto, professional liability, errors and omissions, and surety bonds. Review and negotiate contract insurance requirements, ensuring alignment with company policies and risk mitigation strategies. Collaborate with project teams, legal counsel, and brokers to identify project-specific risks and secure appropriate coverage. Manage and track Certificates of Insurance (COIs) for the company and its subcontractors, verifying accuracy and compliance with contractual requirements. Process and administer insurance claims, working closely with adjusters and legal teams to ensure timely resolution. Conduct regular risk assessments and advise on potential exposures and mitigation strategies. Develop and deliver training to staff on insurance policies, procedures, and risk management best practices. Maintain detailed records of all insurance policies, claims, and related documentation. Stay updated on relevant industry regulations and insurance market trends. Design and execute Best Practices and Project Delivery training. Work in cooperation with accounting department, field operations and Procore Success department to enable a more timely and relevant training process to employees on multiple sites both within the US and outside of the US boundaries. Regular site visits to remote sites to review and establish short falls in education and training, and to establish base guidelines for operations in both the corporate office and the field sites.
• Maintained policy, claims, and adjustments for the Captive Workers Compensation policy for 18 locations and 4,000 employees; administered policy and claims for the Captive Automobile Plan for all of the US based projects.

• Overseen daily operations of multiple multi-family project sites. Completion of existing project that was in peril due to lack of direction in management for previous 2 years, author contracts, subcontracts, owner change orders, sub change orders, maintain live budgets on all projects, verify and approve sub invoices, provide scheduling for projects, review plans, problem solve for projects, oversee personnel, built a solid construction team.

*Wrote contracts, subcontracts, owner change orders, sub change orders, maintain live budgets on all projects, verify and approve sub invoices, provide scheduling for projects, review plans, problem solve for projects, maintain electronic files, assist estimators in completing and tracking bids/proposals, close out projects, arrange marketing events, analyze cost reports for projects from $2,000,000 to $10,000,000 in value.

• Create and process all RFI’s, ASI’s, Submittal’s, Plans, Directives, permitting, plan review, production schedules, schedule and maintain jobsite necessities (i.e., conex, dumpster, J-Johns, rental equipment, etc.), maintain both electronic and hardcopy files of plans, compile bids, maintain budgets, and act as liaison between architects/engineers and site office.

• Project Manager - Oversight of a dual parcel, 300+ home site, master planned development; including writing sub contracts and addenda, budgeting, permitting, planning and development, review and approval of submittals, design and management of a 7-house model home complex, writing and implementation of safety policy, coordination of scheduling with subcontractors, negotiation of costs, purchasing of production home building supplies, and daily contact with sales associates, review, approval, and coding of invoices.
• Customer Care Manager - Ongoing maintenance/warranty of homes for 3 subdivisions in two cities Created and implemented Homeowner Orientation procedure, (Homeowner U), scheduled final walk and close out of contract, walked home on the day of closing and educated homeowners on the property, continued as the point of contact through the conclusion of the 3 phases of the home warranty, including coordination of subcontractors/vendors for repair of issues in homeowner’s residences.

• Full charge management of all accounting functions including A/P and A/R, payroll and tax payments, job/project set up and scheduling, marketing, staff management, event planning, field supervision, project supervision, scheduling of subcontractors, contract/document control, accounts payable/receivable, Home Show planning, set-up/tear down, management of booths. Inside sales, and outside sales, negotiation of subcontractor/vendor contracts.