Patricia Cash Tornes

Established long-term relationships with lucrative clients through active listening and effective communication.

• Collaborated with internal teams to develop strategies that enhanced customer engagement levels.
• Performed risk assessments on client portfolios, recommending strategies to mitigate potential losses.
• Analyzed client financial statements to provide tailored advice and products.
• Created customized financial solutions for clients in partnership with internal teams.
• Developed strategies to attract new customers while ensuring retention of existing ones.
• Conducted regular review meetings with clients to assess needs and adjust services accordingly.

• Led, coached, and collaborated with over 100 team members and partners in Seattle Cascades market.
• Managed implementation and execution of Personal Banking and Operational Excellence strategies across Seattle Metro's Retail Banking Network.
• Coordinated development training sessions for Retail Banking team members to enhance business acumen.
• Executed enterprise initiatives by analyzing member experience trends and identifying improvement opportunities.

• Facilitated communication between senior management and front-line teams to drive impactful changes.
• Established partnerships through strategic networking, enhancing market presence.
• Achieved top 10% national ranking for performance, client experience, and risk mitigation.
• Spearheaded internal networking groups focused on promoting diversity, equity, and inclusion.

• Built and led high-performance team to achieve sales and service objectives.
• Implemented policies that enhanced efficiency and team performance.
• Conducted quality assurance checks on transactions to ensure compliance with regulations.
• Collaborated with internal partners to deliver cohesive banking experience for customers.
• Achieved Top 10 national ranking for Client Growth.