Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Patricia Castillo

Decatur,Alabama

Summary

Dynamic Leader, skilled in employee relations and strategic planning. Enhanced workforce productivity through targeted coaching and compliance initiatives, while effectively managing conflict resolution. Proven ability to analyze data and foster internal communications, driving organizational success.

Demonstrated expertise in conflict resolution and talent management.

Overview

35
35
years of professional experience

Work History

HR Business Partner

Del Monte Foods, Inc.
07.1989 - 07.2024
  • Work history includes starting position of seasonal clerk, to management trainee, to supervisor to Asst. Manager to Manager.
  • Managed conflict resolution processes to maintain a positive work environment and resolve employee disputes effectively.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Partnered with management and local union leadership to ensure consistent and fair Collective Bargaining Agreement practices at the location.
  • Partnered with legal counsel to ensure compliance with employment regulations, reducing potential liability risks for the organization.
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances (including bargaining unit employees), and other sensitive issues and prepared position statements for EEOC.
  • Facilitated communication between employees and management by conducting regular feedback sessions and addressing concerns proactively.
  • Managed full cycle of recruiting, hiring, and onboarding new employees.
  • Increased overall workforce productivity by identifying skill gaps within teams and providing targeted coaching or training solutions accordingly.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Liaised between multiple business divisions to improve communications.
  • Analyzed HR data and provided information to plant management and corporate HR leadership.
  • Processed monthly $1 million + bargaining unit benefit payments for separate locations.
  • Assisted with Collective Bargaining Unit arbitrations.
  • Assisted with Collective Bargaining Agreement negotiations.

Team Leader

ASUCLA
10.1991 - 06.1994
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Food Service Worker

ASUCLA
10.1989 - 10.1991
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Education

Psychology

University of California, Los Angeles
Los Angeles, CA

Skills

  • Employee relations
  • Leadership coaching
  • Internal communications
  • HRIS systems
  • Data Management
  • Strategic planning
  • Compliance
  • Payroll management
  • Benefits administration
  • Active Listener
  • Labor relations
  • Data analytics

Accomplishments

  • Supervised team of 15 staff members.
  • Successfully re-negotiated a Collective Bargaining Agreement, including local Letters/Memos of Understanding.

Languages

Spanish
Professional Working

Timeline

Team Leader

ASUCLA
10.1991 - 06.1994

Food Service Worker

ASUCLA
10.1989 - 10.1991

HR Business Partner

Del Monte Foods, Inc.
07.1989 - 07.2024

Psychology

University of California, Los Angeles

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