Patricia Castillo
Fontana,CA
Summary
Dynamic and results-driven professional with experience at Ontrac Transportation, excelling in package handling and team collaboration. Proven ability to exceed performance expectations in fast-paced environments, demonstrating strong physical stamina and adherence to safety protocols. Skilled in loading and unloading, ensuring efficient operations while maintaining workplace cleanliness.
Overview
16
16
years of professional experience
Work History
Package Handler
Ontrac Transportation
Fontana, CA
11.2025 - Current
- Sorted and organized packages for accurate delivery routing.
- Conducted quality checks on incoming and outgoing shipments.
- Maintained cleanliness and safety standards in work area.
- Collaborated with team members to optimize workflow processes.
- Followed safety regulations to maintain safe work environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
Cashier
Guanajuato Market
Los Angeles, CA
05.2022 - 02.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and provided recommendations.
- Ensured cleanliness and organization of checkout areas to enhance customer experience.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Merchandising Associate
Sears Grand
Rancho Cucamonga, CA
03.2014 - 02.2020
- Supported merchandise presentation, ensuring displays aligned with company standards and seasonal promotions.
- Assisted in inventory management, tracking stock levels and facilitating replenishment processes.
- Collaborated with team members to maintain store organization and cleanliness, enhancing customer shopping experience.
- Executed daily pricing updates, ensuring accuracy and compliance with promotional strategies.
- Engaged customers by providing product information and addressing inquiries effectively.
- Contributed to sales floor merchandising initiatives, optimizing product placement for increased visibility.
- Participated in training new associates on merchandising standards and operational procedures.
- Improved product visibility by creating eye-catching merchandise displays.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Contributed to positive workplace culture by collaborating effectively with colleagues across departments.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Provided exceptional customer service by addressing inquiries and offering personalized product recommendations.
Receptionist
Mega Trailers
Fontana, CA
05.2015 - 07.2017
- Managed front desk operations, greeting visitors and directing inquiries efficiently.
- Processed incoming calls, providing information and resolving issues promptly.
- Maintained accurate records of visitor logs and office communications.
- Assisted in the preparation of documents and reports for management review.
- Supported administrative tasks including filing, data entry, and inventory tracking.
- Collaborated with team members to enhance office efficiency and workflow processes.
- Ensured a welcoming environment by maintaining cleanliness and organization of reception area.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Sales Representative
Global Captive Breeders
Lake Elsinore, CA
09.2010 - 12.2012
- Developed strong product knowledge to effectively communicate features and benefits to clients.
- Built relationships with clients through personalized service and follow-up communications.
- Collaborated with team members to refine sales presentations and improve overall effectiveness.
- Addressed customer inquiries and resolved issues promptly, enhancing customer satisfaction levels.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
Education
High School Diploma -
Fontana High School
Fontana, CA07-2000
Skills
Heavy lifting
Team collaboration
Warehouse safety
Package unloading
Adaptable to change
Loading and unloading
Stacking packages
Truck loading and unloading
Workplace cleanliness
Label reading
Fragile item handling
Truck loading
Equipment operation
Pallet jack operation
Physical stamina
Works well in fast paced environment
Fast Learner
Bilingual fluent in English and Spanish
Great customer service skills
Money handling skills
Timeline
Package Handler
Ontrac Transportation
11.2025 - Current
Cashier
Guanajuato Market
05.2022 - 02.2023
Receptionist
Mega Trailers
05.2015 - 07.2017
Merchandising Associate
Sears Grand
03.2014 - 02.2020
Sales Representative
Global Captive Breeders
09.2010 - 12.2012
High School Diploma -
Fontana High School