Microsoft Office
Patricia Cave
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Customer Care Collections Associate
Spinbad Church Supply & Printing
02.2000 - Current
- Improved customer satisfaction by effectively addressing and resolving account issues in a timely manner.
- Reduced delinquency rates by proactively contacting customers with past-due accounts to discuss payment options.
- Enhanced team performance by offering support and constructive feedback to fellow associates during daily meetings.
- Maintained accurate records of customer interactions, ensuring all relevant information was documented for future reference.
- Streamlined communication with clients through professional correspondence via phone, email, or written letters.
- Ensured compliance with company policies and federal regulations when negotiating payment arrangements for customers.
- Built rapport with customers by demonstrating empathy and understanding of their financial situations while discussing debt resolution options.
- Educated customers on available resources and programs that could assist them in managing their outstanding debts more effectively.
- Processed payments and applied to customer balances.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
HR Assistant
Hanes Brand
03.1996 - 08.1999
- Enhanced communication within the organization by managing internal newsletters and announcements.
- Organized company-wide events to foster a positive work culture and enhance employee engagement.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
Education
No Degree - Education
Claflin University
Orangeburg, SCNo Degree - Business Administration
University of Phoenix
Tempe, AZSkills
- Refund Processing Review
- Account management
- Sales techniques
- Interpersonal skills
- Computer proficiency
- Compliance knowledge
- Customer service
- Professionalism
- Conflict resolution
- Goal-oriented
- Excellent communication
- Decision-making
- Telephone etiquette
- Record keeping
- Documentation
- Attention to detail
- Customer Research
- Records Maintenance
- Payment Posting
- Collections
- Word Processing
- Customer Relationship Management
Affiliations
- Photography
- Reading
- Graphic Design
Software
Photoshop
Volunteer Work
Works with red Cross Biomedic Department/ Volunteer
Outreach Ministry with Higher Ground Baptist Ministries
Timeline
Customer Care Collections Associate
Spinbad Church Supply & Printing
02.2000 - Current
HR Assistant
Hanes Brand
03.1996 - 08.1999
No Degree - Education
Claflin University
No Degree - Business Administration
University of Phoenix
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