Summary
Overview
Work History
Skills
Languages
References
Education
Generic

Patricia Cerda

Rochester,MN

Summary

Dedicated Administrative Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Mayo Clinic
Rochester, MN
11.2022 - Current
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as requested by executive team.
  • Facilitated communication between different departments within the organization.
  • Scheduled appointments between clients and customers and internal staff members.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Coordinated mailings including sorting mail and preparing packages for shipping via courier service or postal service.
  • Utilized programs like Microsoft Excel to input and manage data efficiently.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk in neat and organized fashion.
  • Processed invoices for payment using accounting software applications.
  • Provided general support to teams as needed for projects.
  • Ensured typo-free content in emails and documentation.

Family Time Specialist

Family Service Rochester
Rochester, MN
03.2021 - 11.2022
  • Provided ongoing supervision visits for families under investigation or court order at various sites by providing age-appropriate opportunities for interaction with parents, maintaining safety of participants.
  • Facilitated safe exchanges between non-custodial parents and their children during supervised visitation sessions.
  • Documented all interactions with clients accurately and timely using a computerized database system.
  • Developed service plans that addressed the needs of the family while ensuring the safety and well-being of children.
  • Maintained detailed records on all assigned cases including notes on contacts, progress made towards objectives, decisions taken and actions planned.
  • Provided transportation services for appointments or activities outside the home.
  • Worked closely with family members to establish healthy communication patterns within households.
  • Attended team meetings to discuss client progress and collaborate with other professionals.
  • Provided culturally competent services while respecting individual beliefs and values.

Receptionist

Family Service Rochester
Rochester, MN
01.2019 - 03.2021
  • Regularly monitored office supply levels and proactively placed orders to ensure availability.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Prepared welcome packages for new hires containing relevant paperwork and other important details.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Updated daily log book with information about vendors entering the premises.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted visitors and provided exceptional customer service at front desk.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.

Women's Advocate

Women's Shelter and Support Center
Rochester, MN
05.2017 - 11.2018
  • Provided crisis intervention and advocacy services to survivors of domestic violence, sexual assault, and stalking.
  • Attended trainings related to best practices in working with survivors of domestic violence.
  • Conducted safety assessments and provided safety planning strategies to survivors of domestic violence.
  • Offered referrals to appropriate community resources based on individual needs.
  • Provided court accompaniment for victims who had to testify in criminal trials related to their experiences with domestic abuse.
  • Assisted survivors with filing police reports or other legal documents as necessary.
  • Advised victims on obtaining restraining orders against perpetrators of abuse.
  • Developed and implemented comprehensive service plans for clients affected by domestic violence.
  • Assisted survivors in accessing housing, financial assistance, medical care, mental health services, childcare services, job training programs.
  • Participated in multidisciplinary team meetings to discuss various aspects of individual cases.
  • Evaluated and addressed individual client needs and concerns.
  • Responded promptly to inquiries from individuals seeking information about available resources related to domestic violence or sexual assault.
  • Advised clients on housing options, such as shelters or transitional housing programs for those fleeing an abusive situation.
  • Assisted clients with filing paperwork necessary for obtaining protective orders or other legal documents.
  • Maintained detailed records of all client interactions including notes from meetings and phone calls.
  • Conducted safety checks of all areas of the facility while on duty.
  • Inspected living quarters regularly for cleanliness standards according to established guidelines.
  • Ensured compliance with applicable regulations related to health, safety, and well-being of shelter guests.
  • Assisted with the intake process by gathering information from clients and verifying eligibility for services.
  • Provided transportation to appointments or other necessary locations when requested by clients.

Skills

  • Workflow Optimization
  • Filing
  • Quality Assurance
  • Calendar Management
  • Travel Coordination
  • Reception oversight
  • Mail distribution
  • Invoice Processing
  • Expense Reporting
  • Meeting planning
  • Data Entry
  • Appointment Scheduling
  • Clerical Support
  • Office Equipment Maintenance
  • Documentation and Recordkeeping
  • Multi-Line Phone Systems

Languages

Spanish
Limited
English
Native/ Bilingual

References

References available upon request.

Education

High School Diploma -

Mayo Senior High School
Rochester, MN

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Patricia Cerda