PATRICIA CERVANTES
Vail,AZ
Summary
I am seeking a company that will embrace my passion and drive for customer service excellence, individuals that are a self-motivated, responsible, demonstrate critical thinking skills and are detail orientated. I am looking forward to apply my natural sense of providing excellent customer service, and my ability to communicate to Spanish speaking only customers.
Overview
2026
2026
years of professional experience
Work History
Patty’s Brows and Beauty
Self Employed
Tucson, AZ
2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Make clients feel beautiful inside and out
- Enhance their self image
- Bridal makeup
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Phlebotomy Technician
THERANOS, INC
SCOTTSDALE, AZ
05.2016 - Current
- Perform clinical specimen collection and processing duties following established practices and procedures.
- Maintain required records and documentation.
- Perform basic clerical duties and electronic data entry.
- Greet and interact with customers appropriately.
- Maintain a safe and professional work environment.
Sales Associate
CHARLOTTE RUSSE
GLENDALE, AZ
03.2016 - 05.2016
- Manage proper and attractive merchandise display, ensuring strategic placement of products that maximized consumer purchases
- Built customer loyalty through exceptional customer service techniques and providing a positive in-store experience at all times
- Appropriately recommend items and services to our customers
- Collaborate with the management team on merchandise promotion, marketing strategies, and ways to improve overall customer satisfaction
Visual manager
FOREVER 21
MCALLEN, TX
02.2014 - 01.2016
- Continuously achieved top sales
- Successfully opened two Forever 21 Red stores as Visual Manager
- Trained and provided continuous coaching to sales associates and visual personnel
- Updated and maintained all marketing and visual directives at all times
- Styling of all mannequins and displays
- Oversaw inventory management and maintained procurement standards
- Continuously evaluated and implemented competitive strategies to improve sales and customer retention
Assistant Store Manager
WET SEAL
MCALLEN, TX
07.2014 - 01.2014
- Continuously achieved top sales
- Ranked #1 in F.I.C.’s
- Develop brand loyalty by educating customers and employees on brands and trends
- Execution of all company programs and initiatives through effective planning
- Trained, motivated and coached staff of about 15-20 employees to perform at their best and continuously met store goals
- Assigned “Processing” DORs (shipment processing, visual quality and standards)
Front End Supervisor
MICHAELS
YUMA, AZ
10.2008 - 11.2013
- Oversaw merchandising and replenishment
- Employee training and development
- Ensured excellent customer service was maintained
- Maintained store presentation standards
Education
High School Diploma -
HIGH SCHOOL DIPLOMA - undefined
YUMA HIGH SCHOOL
01.2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
Additional Information
I am bilingual Spanish/english
Mother of 3 boys my eldest is 5 and attends Acacia with Mrs. Ortiz. I’ve worked with OT and speech therapist to help improve ways I could help my son Noah in everyday situations that’ll help him understand what he can do to help him in hard situations and guide him through tough times!
Languages
Spanish
Elementary
Timeline
Phlebotomy Technician
THERANOS, INC
05.2016 - Current
Sales Associate
CHARLOTTE RUSSE
03.2016 - 05.2016
Assistant Store Manager
WET SEAL
07.2014 - 01.2014
Visual manager
FOREVER 21
02.2014 - 01.2016
Front End Supervisor
MICHAELS
10.2008 - 11.2013
HIGH SCHOOL DIPLOMA - undefined
YUMA HIGH SCHOOL
Patty’s Brows and Beauty
Self Employed
2022 - Current