Patricia Cesta
CENTRAL SQ,NY
Summary
Lead Test Engineer with excellent communication skills, collaborative teamwork abilities with years of experience running testing manual and automated testing of various products. Detailed-orientated and driven. Creating, editing, and implementing test cases to improve quality and efficiency with knowledge across various test procedures and platforms for process improvement.
Overview
34
34
years of professional experience
Work History
Lead Test Engineer I
Excellus BCBS Of CNY
Syracuse, NY
12.2019 - Current
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and job processes
- Coordinated testing responsibilities and prioritization, test plan creation, and test team meetings for projects
- Engagement in core team meetings as lead representative providing testing updates and defect summary in addition to risks and mitigation
- Perform system testing and end to end testing
- Develop and maintain manual and automated test cases creation
- Creation of DLP for future training use and process improvements
- Introduction and use of Azure Dev Ops
Quality Test Engineer I & II
Excellus BCBS Of CNY
Syracuse, NY
11.2012 - 12.2019
- Identified and resolved problems through root cause analysis and research.
- Validated results and performed quality assurance to assess accuracy of data.
- Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
Business System Test Analyst I & II
Blue Cross Blue Shield Of CNY
Syracuse, NY
03.1998 - 11.2012
- Resolve external group inquiries for all lines of business and more complex internal group, subscriber, and member inquiries.
- Perform functions necessary to maintain accurate subscriber and member files.
- Provide support to other Membership Services staff.
Membership Senior Clerk - Group
Blue Cross Blue Shield Of CNY
Syracuse, NY
09.1993 - 03.1998
- Provides support to the Subscriber Accounts supervisor by scheduling workflow, assisting in the training of team members including quality control errors with processors.
- Ensuring processors were current on new regulations and procedures.
- Handles special groups that are high priority requiring advanced skills and knowledge.
- Performs functions necessary to maintain group records.
- Responds to more complex telephone inquiries. .
Membership Processor a Group
Blue Cross Blue Shield Of CNY
Syracuse, NY
07.1991 - 09.1993
- Process new groups, group level maintenance and related subscriber activity for all lines of business promptly and accurately to meet all NMIS and departmental standards.
- Process freestanding group and subscriber activity as associated to reconciliation for special groups.
- Prepare and approve correspondence to subscribers, groups, and other Blue Cross Blue Shield plans as necessary.
Membership Process B Group
Blue Cross Blue Shield Of CNY
Syracuse, NY
01.1989 - 07.1991
- Review all subscriber activity for all lines of business to ensure it meets underwriting regulations and is in compliance with Federal and State laws.
- Promptly process subscriber activity associated with the reconciliation of menu and package bills, including telephone contact with Group Leaders as necessary to ensure NMIS and departmental standards were maintained.
- Reconciled monies and/or subscriber accounts and prepared various reports for Finance and other Blue Cross Blue Shield plans as needed.
Support Services Clerk
Blue Cross Blue Shield Of CNY
Syracuse, NY
07.1988 - 01.1989
- Retrieved microfilm claims.
- Microfilmed and retrieved cust forms and acted as a relief switch board operator
Education
SUNY Geneseo | Geneseo NY
SUNY Morrisville | Morrisville NY
East Syracuse Minoa Central High School
East Syracuse NYSkills
- Team Collaboration
- Communication Skills
- Analytical Skills
- Process improvement
- Knowledge sharing
Timeline
Lead Test Engineer I
Excellus BCBS Of CNY
12.2019 - Current
Quality Test Engineer I & II
Excellus BCBS Of CNY
11.2012 - 12.2019
Business System Test Analyst I & II
Blue Cross Blue Shield Of CNY
03.1998 - 11.2012
Membership Senior Clerk - Group
Blue Cross Blue Shield Of CNY
09.1993 - 03.1998
Membership Processor a Group
Blue Cross Blue Shield Of CNY
07.1991 - 09.1993
Membership Process B Group
Blue Cross Blue Shield Of CNY
01.1989 - 07.1991
Support Services Clerk
Blue Cross Blue Shield Of CNY
07.1988 - 01.1989
SUNY Geneseo | Geneseo NY
SUNY Morrisville | Morrisville NY
East Syracuse Minoa Central High School
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