Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Chapman

Caregiver
Jefferson City,MO

Summary

Compassionate caregiver with extensive experience at Visiting Angels Home Care, adept at enhancing client well-being through effective communication and personalized care. Proven ability to manage time efficiently while providing exceptional support for elderly clients, including medication reminders and dementia care, ensuring a safe and nurturing environment.

Overview

25
25
years of professional experience

Work History

Caregiver

Visiting Angels Home Care
07.2024 - Current
  • Assisted clients with daily living activities and personal care needs.
  • Ensured a safe environment by following health and safety protocols.
  • Communicated effectively with clients to understand their preferences and requirements.
  • Maintained accurate records of client care and progress notes.
  • Adapted quickly to changing client needs and care plans.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Scheduled daily and weekly care hours for client caseload.

Head Cashier

Mers Goodwill
05.2021 - 07.2024
  • Processed customer transactions accurately using point-of-sale systems.
  • Maintained cash drawer integrity through regular audits and reconciliations.
  • Assisted customers with inquiries, providing exceptional service and support.
  • Collaborated with team members to ensure smooth daily operations and workflow.
  • Trained new cashiers on register procedures and customer service protocols.
  • Ensured compliance with company policies regarding cash handling and security procedures.
  • Educated employees on register use, merchandising, and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Implemented inventory management processes, reducing discrepancies and improving stock accuracy.
  • Supervised daily cash operations, ensuring accuracy and compliance with company policies.
  • Trained and mentored new cashiers, enhancing team productivity and customer service skills.
  • Streamlined checkout procedures, resulting in improved efficiency and reduced wait times for customers.
  • Led initiatives to enhance security measures at checkout points, safeguarding company assets effectively.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Processed both cash and card purchases and returns.
  • Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
  • Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
  • Implemented promotional strategies to increase sales, effectively communicating offers to customers.
  • Collaborated with team members to maintain clean and organized checkout area, promoting positive shopping environment.

Cashier Team Lead

Gerbes
02.2020 - 04.2021
  • Supervised cashier staff, ensuring efficient operations and exceptional customer service.
  • Trained new team members on cash handling procedures and store policies.
  • Implemented streamlined checkout processes to enhance customer satisfaction.
  • Resolved customer inquiries and complaints, maintaining high service standards.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.

Shoe Department Lead

Target
02.2019 - 11.2020
  • Supervised daily operations of shoe department, ensuring optimal stock levels and product placement.
  • Trained and mentored new staff on customer service standards and sales techniques.
  • Analyzed inventory data to identify trends and implement effective merchandising strategies.
  • Coordinated promotional displays to enhance product visibility and drive sales growth.
  • Implemented loss prevention techniques, reducing instances of theft within the department significantly.
  • Increased customer satisfaction by providing exceptional service and guidance in shoe selection.
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Supervised shoe department staff, fostering teamwork and maintaining high service standards.
  • Implemented effective visual merchandising strategies to enhance product visibility and customer engagement.
  • Developed promotional displays that increased foot traffic and showcased seasonal merchandise effectively.

Service Officer and Travel Officer

Disabled American Veterans-department Of Missouri
08.2000 - 09.2010
  • Led veteran support initiatives, enhancing service delivery.
  • Mentored junior officers, fostering professional growth and development.
  • Streamlined case management processes for efficiency gains.
  • Developed strategic plans to improve veteran outreach programs.
  • Coordinated with local agencies to expand services for veterans.
  • Spearheaded training sessions on veteran benefits and resources.
  • Improved overall workflow efficiency by implementing standardized procedures across the department.
  • Assisted veterans in navigating benefits application processes and provided necessary documentation support.
  • Evaluated case files for accuracy, ensuring compliance with federal regulations and organizational standards.
  • Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
  • Played a critical role in retaining valuable customers through proactive relationship management efforts.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
  • Referred families to shelters, legal resources, and educational programs.
  • Monitored progress towards service plan goals.

Education

Jefferson City High School
Jefferson City, MO

Associate of Arts -

Linn State
Linn, MO

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Patient care
  • Multitasking and organization
  • Strong ethics
  • Flexible schedule
  • First aid and safety
  • Dementia care
  • Compassionate communication
  • Medication and appointment reminders
  • Alzheimer's care

Timeline

Caregiver

Visiting Angels Home Care
07.2024 - Current

Head Cashier

Mers Goodwill
05.2021 - 07.2024

Cashier Team Lead

Gerbes
02.2020 - 04.2021

Shoe Department Lead

Target
02.2019 - 11.2020

Service Officer and Travel Officer

Disabled American Veterans-department Of Missouri
08.2000 - 09.2010

Jefferson City High School

Associate of Arts -

Linn State

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