Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Patricia Chavez-Bass

San Antonio,TX

Summary

Versatile and dynamic professional with a proven track record in small business management and medical office operations. Excels at Sea World by enhancing passenger experience through exceptional service and safety practices. Demonstrates strong problem-solving abilities and teamwork, adept at multitasking and maintaining meticulous medical records. Renowned for punctuality and reliability, driving business growth and ensuring operational efficiency.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work History

Shuttle Driver

SeaWorld
03.2022 - Current
  • Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
  • Maintained clean and neat shuttle for passenger comfort.
  • Operated with safety and skill to avoid accidents and delays.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Followed company policies and procedures and maintained compliance with standards.
  • Operated wheelchair lifts as needed, ensuring accessibility for all passengers regardless of physical limitations or disabilities.
  • Reported any vehicle issues or damages immediately, minimizing downtime and potential safety hazards.
  • Conducted daily vehicle inspections to identify maintenance needs, ensuring vehicle safety and operational efficiency.

Owner

Lunar Creations 210
01.2020 - Current
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Promoted business via social media to generate leads and maximize brand identity as well as through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Managed financial accounts to maintain budget discipline and ensure profitability.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.

Medical Assistant/Receptionist

South Texas Women's Health Care
01.2016 - 01.2017
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Enhanced patient experience by managing front desk operations and providing exceptional customer service.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
  • Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.

Education

Associate of Applied Science - American Sign Language

San Antonio College
San Antonio, TX
01.2024 - 01.2026

Medical Assistant - Nursing

Southern Careers Institute
TX
01.2016 - 05.2018

Associate of Applied Science - LVN/Nursing

Southwest Texas Junior College
Eagle Pass, TX
01.2005 - 01.2007

Skills

  • Punctuality
  • Teamwork and collaboration
  • Dependable and reliable
  • Problem-solving abilities
  • Multitasking Abilities
  • Medical office procedures
  • Appointment scheduling
  • Medical charting
  • Small business operations
  • Business management and development

Languages

Spanish
Native or Bilingual
ASL
Limited Working
English
Native or Bilingual

Timeline

Associate of Applied Science - American Sign Language

San Antonio College
01.2024 - 01.2026

Shuttle Driver

SeaWorld
03.2022 - Current

Owner

Lunar Creations 210
01.2020 - Current

Medical Assistant - Nursing

Southern Careers Institute
01.2016 - 05.2018

Medical Assistant/Receptionist

South Texas Women's Health Care
01.2016 - 01.2017

Associate of Applied Science - LVN/Nursing

Southwest Texas Junior College
01.2005 - 01.2007

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Patricia Chavez-Bass