Patricia Cipolla
Colorado Springs,CO
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
8
8
years of professional experience
Work History
Server
HuHot Mongolian Grill
08.2019 - Current
- Waiting on tables cleaning cash handling some cooking and prep work.
Server
Denny's
06.2019 - Current
Server
04.2018 - 08.2018
Bartender/ bar manager
Longhorn Steakhouse
11.2017 - 04.2018
- Waiting tables, cash credit card handling, cleaning
Bartend
DON PABLOS
01.2016 - 02.2018
- Wait tables
- Cash and credit card handling
- Scheduling, bar inventory, placing liquor orders, cleaning.....
Server
Hu Hot
01.2021 - 04.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Falcon Bar And Grill
05.2021 - 12.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining and bar areas to uphold restaurant hygiene standards.
- Delivered food to guests rooms.
- Made and delivered alcoholic beverages
- Kept running tabs for bar guests.
Server
Cracker Barrel Restaurant
12.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Diploma - undefined
Authorized to work in the US for any employer
Sales Associate
Star Furniture - Lafayette, Furniture sales, invoicing, looking up inventory, cash handling, ordering, customer service.
Server
grindstone charleys
Skills
- POS, cash handling, great people and phone skills (4 years)
- Restaurant Server
- Hostess
- Customer Service
- Food Service
- Driving
- Furniture Sales
- Bartending
- Food Safety
- Upselling
- CERTIFICATIONS AND LICENSES
- Liquor license
- Driver's License
- Food Handler Certification
- ASSESSMENTS
- Problem Solving — Proficient
- January 2019
- Measures a candidate's ability to analyze relevant information when solving problems
- Full results: Proficient
- Customer Focus & Orientation — Expert
- May 2019
- Responding to customer situations with sensitivity
- Full results: Expert
- Customer Focus & Orientation — Completed
- April 2019
- Measures a candidate's ability to respond to customer situations with sensitivity
- Full results: Completed
- Customer Service — Proficient
- Measures a candidate's skill in evaluating approaches to customer service & satisfaction
- Bartender Fit — Completed
- October 2020
- Measures the traits that are important for successful bartenders
- Supervisory Skills: Motivating & Assessing Employees — Highly Proficient
- Measures a candidate's ability to motivate the performance of others through feedback to identify improvements or
- Corrective actions
- Full results: Highly Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in
- Any professional field
- Corrective Actions
- Servsafe Certified
- Performance Improvement
- Courteous Phone Demeanor
- Guest Inquiries
- Menu Memorization
- Dining Room Monitoring
- Table Bussing
- Contamination Prevention
- Item Promotion
- Food Sales and Promotion
- Sales Techniques
- Greeting and Seating Guests
- Guest Seating
Timeline
Server - Cracker Barrel Restaurant
12.2021 - Current
Server - Falcon Bar And Grill
05.2021 - 12.2021
Server - Hu Hot
01.2021 - 04.2021
Server - HuHot Mongolian Grill
08.2019 - Current
Server - Denny's
06.2019 - Current
Server -
04.2018 - 08.2018
Bartender/ bar manager - Longhorn Steakhouse
11.2017 - 04.2018
Bartend - DON PABLOS
01.2016 - 02.2018
Albuquerque High School - Diploma,
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