Clinical Nurse Manager
Concord Hospital
Hillsboro, NH
07.2011 - 03.2020
- Provided strong leadership and guidance to nurses
- Mentored and coached nursing staff, listening to concerns and providing counsel
- Established and maintained positive relationships with residents, physicians, hospital staff, patients and families
- Collaborated with department managers to correct problems and improve services
- Established rapport with medical and clinical staff and administration
- Evaluated performance of staff nurses, contributing to professional development
- Supervised daily nursing activities and general operations while delivering exceptional care and building solid nursing teams for Family Practice facility with Family Practice Residency Program
- Assessed performance of nursing staff and built educational initiatives to enhance competency of teams and individual professionals at clinical and operational levels
- Supervised hiring, training and development of nursing and Medical Assistant staff
- Delegated clinical and managerial responsibilities to staff
- Maintained quality care systems, standards and HIPAA confidentiality
- Handled probationary and annual performance evaluations for nursing staff
- Collaborated with management teams in order to implement and evaluate programs and services
- Educated patients about treatment care plans
- Organized department in accordance with administrative guidelines to provide specified nursing services to meet legal, organizational and medical staff guidelines
- Completed daily rounds of nursing department while upholding acceptable nursing standards
- Managed over 5 nursing staff and 6 assistants caring for 5000 patients
- Conferred with physicians during rounds, advised each on condition of patients and coordinated necessary diagnostic assessments to accomplish patient care goals
- Attended facility education workshops and programs
- Identified physical, emotional and social needs of patients during daily planning and addressed critical issues immediately
- Provided patients and loved ones with information about conditions, treatments, possible outcomes and at-home care
- Reviewed charts for accuracy to reduce errors and verify completion of updates
- Promoted team education, audited services, monitored medications and oversaw wound care to meet department and facility objectives
- Pursued opportunities and leveraged expertise to optimize patient care, improve outcomes and optimize performance of nursing team members
- Developed and arranged continuing education opportunities for staff to increase knowledge and skills
- Contributed to nursing assessments, certified nursing assistant training and orientation programs
- Facilitated communication by providing information and counseling to families
- Completed comprehensive physical evaluations to prioritize treatments and make effective nursing assignments
- Oversaw primary care, case management and medication management
- Successfully recruited LPNs and RNs in highly competitive market
- Led team in delivering care services promoting optimal resident health
- Memorized and responded to crises codes
- Planned treatments and carried out physical and pharmacological interventions
- Implemented OSHA and WISHA biohazard safety training and prevention programs for staff.
