Experienced Collections Specialist bringing 16 years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Hi, I’m
Patricia Clark
Mobile,AL
Summary
Overview
15
years of professional experience
Work History
Calvary Baptist Church
Receptionist
06.2009 - Current
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answer phone promptly and directed incoming calls to correct offices.
- Keep records and do financial reports
- Create weekly programs
- Organize events and fundraisers.
NCO Financial Systems
Bill Collector
Job overview
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Documented customer payment interactions and account statuses for future reference.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Maintained consistently high success rate of collecting on overdue accounts.
Education
Phillips Community College of The University of ArkansasHelena, AR
Associate Of Applied Science from Paralegal
University Overview
GCIAAMobile, AL
from Adjuster
07.2023
University Overview
Skills
- Quarterly Reviews
- Familiarity with Locating Individuals
- Predictive Dialers
- Administrative Support
- Complex Problem-Solving
- Alabama Insurance adjuster license-All lines
- Collection Calls
- Communications Strategies
- Call Center Processes
- Payroll Processing
- Microsoft Office
- Debt Recovery
- Organizational Skills
- Pleasant Telephone Demeanor
- Bank Deposits
- Office Cleaning
Timeline
Receptionist
Calvary Baptist Church
06.2009 - Current
Bill Collector
NCO Financial Systems
Phillips Community College of The University of Arkansas
Associate Of Applied Science from Paralegal
GCIAA
from Adjuster
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