Patricia Clarke
Miami,FL
Summary
Seasoned Head Bartender with a proven track record at The Club, excelling in staff training and enhancing customer loyalty through attentive service. Demonstrates expertise in alcohol safety and cash handling, significantly improving operational efficiency. Skilled in fostering repeat business by leveraging strong communication skills and drink pairing knowledge.
Overview
12
12
years of professional experience
Work History
Head Bartender
The Club
01.2020 - 05.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Cook and Server
American Legion Post 67
10.2012 - 01.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
Massage Therapy - Massage
Lindsey Hopkins Technical College
Miami, FL05.2003
Skills
- Staff Training and Supervision
- Alcohol Safety Knowledge
- Attentive service
- Cash handling expertise
- Drink Pairing Knowledge
- Taking inventory
- POS System proficiency
- Managing cash register
- Strong Communication Skills
- Wine and liquor knowledge
Timeline
Head Bartender
The Club
01.2020 - 05.2024
Cook and Server
American Legion Post 67
10.2012 - 01.2020
Massage Therapy - Massage
Lindsey Hopkins Technical College
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